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MBA1396 What Is NPS, and How Can It Improve Your Customer Retention?

What’s your NPS? If you don’t know, you need to find out.

Your “Net Promoter Score,” or NPS, is a simple but super-powerful metric for measuring…well, love. Based on a single-question survey, it gives you a snapshot of how much your current customers love your business. That’s all there is to it, but don’t let the simplicity of the equation fool you.

You need to know which of your customers can help your business, and which can hurt it.

To fight churn, protect your brand, and give your business long-term sustainability, keeping track of your NPS is a huge must. By categorizing your customers on a scale from “Loves you so much they’ll actually do your marketing for you” to “hates you so much they feel compelled to tell anyone who will listen,” you can figure out what you need to do to increase satisfaction and ensure loyalty.

It’s a consumer’s world now. Ratings and perception can make or break your business faster than you can say “No Stars.” 

Listen to your customers, and let them show you the way forward with one simple question. By conducting NPS surveys and taking action, you can do more for the life of your business than any amount of advertising. Click Play!

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Mailchimp

Ready to grow your business? Mailchimp is your all-in-one marketing platform. Mailchimp lets you manage more of your marketing from one place, without all the extra tools. Market smarter and grow faster with one tool that helps you create, publish, manage, and measure multi-channel marketing campaigns. Let Mailchimp help you market smarter — learn more at mailchimp.com

Fundopolis

Investing: it seems complex, intimidating, and impersonal. With Fundopolis, it doesn’t have to be that way. Fundopolis is where people and money come together to support businesses they care about. Investing shouldn’t just be for industry insiders; it should be for communities and individuals trying to grow something they’re passionate about. Head to fundopolis.com/podcast for an enjoyable, personal investing experience.

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Survicate

Zapier

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MBA1395 Q&A Wednesday: My churn is out of control. How do I reduce churn ASAP?

Don’t just look at growth. Look at churn.

If the latter outpaces the former, you have a huge problem. Churn destroys businesses, even ones that grow at a decent pace.

 If you don’t already know, churn is the rate at which a business loses recurring customers, like monthly subscribers. For these kinds of businesses, keeping existing customers is just as important (if not more important) than finding new ones.

It’s Q&A Wednesday, and we’ve got a listener whose churn is cancelling out every bit of progress made. We’ll discuss how to invest in retention as effectively as you invest in acquisition, so you’re not bringing money in one end only to lose it out the other. 

The key is to establish a system for retaining recurring customers. Get the intel you need to keep customer loyalty high, then act on it to increase long-term satisfaction. As the founders of a SaaS company, we’ll share our own strategies for keeping churn low, as well as some of the resources we use to keep an eye out for trouble.

If your business uses a recurring model, churn protection is Priority One. Hear how it’s done. Click Play!

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Fizzle

Let’s be honest: entrepreneurship can be lonely. You’ve got a million questions about your business, and few people to ask. Get the knowledge and support you need with Fizzle. Fizzle can help you earn a living doing something you love, with training, tools, coaching, community, and their famous Roadmap. Join Omar and thousands of other entrepreneurs on Fizzle — Get a free 14-day trial at fizzle.co/omar now!

American Express

You said “yes” to starting a business. “Yes” to turning an idea into reality. “Yes” to earning your first dollar, and many more. Now, say yes to the American Express Business Card, with no annual fee, payment flexibility, and other solutions for a growing business. Get the powerful backing of American Express — and don’t do businesses without it. Learn more at americanexpress.com/no-annual-fee

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Profitwell

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MBA1394 Why Knowing Your Buyer’s Journey Is So Important

Sometimes, we forget to focus on the customers we already have.

Your “buyer’s journey,” the steps your customers took from stranger to lead to revenue source, is crucial to keeping your business alive and thriving. Knowing exactly how you got people interested — and how you converted that interest into a sale — is the key to repeating the process, and to finding customers that will stick around for the long term.

In other words, your best current customers can help you find more like them.

Today, we discuss how to analyze your sales and marketing efforts, mining the information for clues to what works best. Instead of hoping your marketing works, look at when it already worked, and figure out why. Find out how you produced the greatest CLTV (Customer Lifetime Value) and double down.

Your customers aren’t just a source of revenue. Their journey is a source of information that’s more valuable than the price of any single sale. Dig in, take a long look at your data, and figure out what gets people in — and keeps them coming back. Click Play!

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Fizzle

Let’s be honest: entrepreneurship can be lonely. You’ve got a million questions about your business, and few people to ask. Get the knowledge and support you need with Fizzle. Fizzle can help you earn a living doing something you love, with training, tools, coaching, community, and their famous Roadmap. Join Omar and thousands of other entrepreneurs on Fizzle — Get a free 14-day trial at fizzle.co/omar now!

HoneyBook

HoneyBook is an all-in-one business management platform for creative small businesses. They make it easy to streamline your process with client and calendar management tools, plus custom branded proposals and contracts. Save hundreds or thousands of hours a year. Get 50% off your first year at HoneyBook.com/MBA.

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MBA1393 Guest Teacher: Jonathan Slain – How to Look Forward to the Next Recession

A recession is coming. That’s a fact.

How do we know? Because a recession is always coming. Business is cyclical, and smart entrepreneurs don’t hope against economic downturns — they prepare for them.

Jonathan Slain was hit hard by the Great Recession of 2008. After he got back on his feet, he realized that recession-proofing is an absolute must for any business. Now, as the founder of Recession.com, Slain helps other businesses survive and even prosper during those inevitable low points.

Today, Slain is here to help us prepare while the current economy still looks good.

Recessions come in many forms, besides the usual dips in GDP and stock market troubles. Slain’s strategies can also help your business through “personal recessions” like the loss of a major client or partner, or anything else beyond your control that can derail your business.

The key is to see it as natural and inevitable. And to be ready.

Tune in, and hear how your business can stay agile during a recession: speeding up, slowing down, or stopping short to avoid the worst — and still shoot for the best. Click Play!

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Amazon Logistics

Amazon Logistics has a new program for leaders who want to build their own full-time package delivery business. Get access to Amazon’s logistics training and technology, and start building a team of motivated drivers in your community. To learn more about becoming an Amazon delivery service partner, go to logistics.amazon.com.

Capital One

With the Spark Cash card from Capital One, you earn unlimited 2% cash back on all  your business purchases. Think about it – unlimited 2% cash back on everything you buy for your business. That cash back can add up to thousands of dollars, which you can reinvest back into your business so you can keep growing. Imagine what unlimited 2% cash back could do for your business. Capital One: what’s in your wallet?

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Recession.com

50% off Recession Workbook (use coupon code MBA)

Recession Readiness Assessment

Rock the Recession by Jonathan Slain and Paul Belair

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MBA1392 What Does Growing Too Fast Look Like? + Free Ride Friday

Catastrophic success is real — and dangerous.

Unchecked growth has the same effect on a business as it does on a body: it overloads the systems and puts you at risk for collapse. Yes, growth is necessary for a business to survive. But if that growth isn’t sustainable, your business won’t survive it! That’s why it’s important to have a vision for the pace of your growth.

Today, we discuss how to plan intentionally for growth, and how to spot the red flags that signal an imminent growth-based catastrophe.

By making sure your business is equipped for more and more customers, you guarantee that you’ll never be a victim of your own success. Part of the excitement of growth is planning for it, moderating it, and making sure it’s a net benefit rather than a careless risk. 

Don’t be caught off guard!

Tune in, and hear how you can get ready to grow in a way that’ll keep you in business for the long term. Click Play!

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Mailchimp

Ready to grow your business? Mailchimp is your all-in-one marketing platform. Mailchimp lets you manage more of your marketing from one place, without all the extra tools. Market smarter and grow faster with one tool that helps you create, publish, manage, and measure multi-channel marketing campaigns. Let Mailchimp help you market smarter — learn more at mailchimp.com

Native

Native creates safe, simple, effective products that people use every day. Their products are filled with trusted ingredients, and their natural deodorant is no different. Typical deodorant contains ingredients like aluminum. Native deodorant has no aluminum, parabens, or talc. Instead, it has simple ingredients found in nature. Native offers free shipping, returns, and exchanges. For 20% off your first purchase, head to nativedeodorant.com and use promo code MBA.

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EasyCourse

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MBA1391 Great Bonus Ideas For Your Offer

Sometimes, you’ve gotta sweeten the deal. But like literal sweeteners, bonuses have to be applied strategically.

Today, we discuss how free swag, extra content, and other bonuses can move the needle on conversions. When a relatively small investment can motivate the right action and move people down the sales funnel, there’s no point in being stingy. But you have to make sure that your investment gets the right returns.

Full disclosure: we’ve offered some terrible bonuses — the kind that cost us money without really promoting growth.

Now, we’ve seen what kinds of bonuses really convert. Join us as we explain how to craft a bonus offer that’s smart, valuable to the customer, and worth it for your business. Plus, we’ll discuss how to source and fulfill physical bonuses like branded clothing and other accessories. 

We’ve given away a lot to learn these lessons, so let our experience help you to bonus wisely. Click Play!

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Podia

Easily sell Online Courses, Memberships, and Digital Downloads to your audience. With more than 10,000 creators on the platform, Podia is the easiest way to earn a living teaching what you know. Create a beautiful storefront in minutes and start selling your digital products. No technical knowledge needed, and no third-party plugins required. Check oupodia.com/mba now.

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Teespring

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MBA1390 Q&A Wednesday: My employee is asking for a HUGE raise. What do I do?

Do you know what your employees are worth? 

It’s Q&A Wednesday, and one of our listeners has a valuable employee with an inconvenient request: a 40 (yes, 40) percent increase in salary. That’s a hard bargain to drive, but driven it is. What’s an entrepreneur to do when a crucial team member makes such a drastic demand? 

Today, we’ll discuss if, and how, to keep employees who highball.

In determining what’s best for the business overall, there are more factors to consider than just one salary budget. There are also potential reasons for employee dissatisfaction that go way beyond the size of their paycheck. Getting to the real root of a request like this is the only way to make the right decision.

Tune in, and join us as we think about what really keeps great employees around, and when it’s time to let one go. Learn how to do the math for your business, and establish feasible, earned increases for key players. Click Play!

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Bayer

Bayer creates medicine to treat allergy symptoms, so allergies don’t get in the way of a good time. From advances in health to innovations in agriculture, Bayer is advancing medicine for a better life. At Bayer, this is why we science.

Columbia College

Founded in 1851, Columbia College has been accredited for more than a hundred years. 8-week classes are held year round, so you can earn your degree quickly. With Columbia’s “trutition,” your education is one low price; no fees, book costs, or other surprises. Columbia even offers e-texts convertible to audio for studying on the go. Graduate or undergraduate, live or online, Columbia has classes for you — plus, Columbia has eliminated all fees from the application to graduation. Head to mytruition.com/mba to learn more.