MBA1516 How to Manage Support Coverage During Holidays

What happens to your company’s Customer Support during holidays? 

More importantly, what happens when it’s a holiday for some of your employees or customers, but not for others? It’s a global economy, and if you run a global business like ours, this becomes an issue. With a couple dozen employees and thousands of customers scattered around 4 different continents, the holidays can be a puzzle..

Fortunately, we like to experiment.

We’ve tried different ways of handling the whole holiday thing over the years. Most recently, we tried a new approach this past Easter. Frankly, we were a little scared to try it. But in the end, we learned something pretty valuable. 

As our team and user base grow, it’s becoming more challenging to accommodate everyone. It’s also becoming more necessary. 

Today, we’ll discuss everything you should consider when plotting out your holiday strategy. By doing a little homework, strategizing, and communicating clearly, you can keep your business functional while respecting everyone’s culture and downtime. 

Customer Support can be your company’s biggest differentiator. Make the effort to get it right, and it will pay off. Click Play!


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