The customer isn’t always right.

It’s a lesson entrepreneurs have to learn early. For small businesses and independents, autonomy is everything. That’s why it’s crucial not to let customers dictate all your decisions.

It’s about serving your customers, not making them CEO!

Today, we’ll discuss how to know if your customers have too much leverage over your leadership. If so, there are ways to put yourself in a position to say “No” — when necessary.

Steer your own ship. Click play at the top of the page!