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MBA1830 Q&A Wednesday: I hate customer support. Should I hire a support manager?

What do you love least about your business?

More importantly, why?

It’s Q&A Wednesday, and we’re helping one listener decide what to do about Customer Support. Thing is, this entrepreneur just “hates” it. But before we choose a course of action, we have to understand the real root of the problem.

Plus, is it smart to pay someone else for work you can do? Is it not “lean” enough for a startup to make unnecessary hires?

We explore all the ins and outs of this intriguing problem. We’ll discuss how to decide whether you really need to delegate something, and if so, how to go about it. It could be that making a hire is the best thing for this business owner. Then again, maybe not.

Learn from this listener’s dilemma, and our experience with similar situations. Click Play!

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