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Business School

How to Negotiate Like Frank Underwood

So if you’ve been watching the hit series on Netflix, House of Cards, then the title of this post gives you a clear indication of the caliber of a negotiator I’m taking about. If you’re not familiar with the series, Frank Underwood, played by Kevin Spacey, is the main character of the drama and is a walking manifestation of the best selling book 48 Laws of Power by Robert Greene.

Now let me clearly state I AM NOT advising you or endorsing any type of evil acts of trickery in becoming a successful negotiator. But there are some simple principles of negotiation that need to be understood if you are going to be a successful negotiator in business, or in life in general.

Frank Underwood always remains calm in a negotiation. Not because he’s a laid back guy but because he goes into every negotiation, big or small, with a plan. Frank understands that negotiation is an art and a science. It’s not all psychology; your charm and character play a major role as well.

So what does this have to do with business?

It doesn’t matter what business you are in; online, offline, retail, wholesale, eBooks or cattle for that matter, you will have to negotiate at some point. How do you do it effectively while remaining refined and in control? This post is going to be your practical guide to negotiating in business like a pro. Get what you want, be in complete control while keeping everyone happy. First, let’s define what exactly we mean by a negotiation, and then how to do so like a seasoned veteran like Frank.

What is a Negotiation?

By definition, a negotiation is a dialogue between two or more people or parties, intended to reach an understanding. In business, the stakes are often high. You’re not haggling at a flea market here. You are trying to reach an agreement that is perceived as fair to both parties. After all, you’ll be negotiating with people vital to the success of your business- your clients. Notice I said “perceived as fair.” Negotiation in business is all about perception. Perceptions are formed in the negotiation process. In essence a negotiation is a form of sales. The party you are negotiating with forms their perception of what they are receiving in the exchange solely based on what you tell them. So making sure you fully convey your value is vital. More about that later.

How To Act When Negotiating

When negotiating in business, you need to remember that the client has come to you because they want something that you offer. Automatically, that gives you the upper hand. You are the one in demand. Yes, you need clients and their money but how much you need them is a complete mystery to them. Master salesperson and good friend, Chris Johnson, taught me a critical rule: If the other party gets a whiff of any scent of desperation on you, you have lost before you have even begun. This is not to mean you treat your customers with arrogance and haughty aloofness. Always remain humble yet confident. Never cocky. You have to believe that what you are offering is worth far more than what the client will be paying. Even if you are selling a product that has a market price, the experience of buying it from you is more valuable than getting it elsewhere. Price is just one factor in the negotiation process. And for many, it’s not the most important. Remember that even before you enter the negotiation process with your clients.

Your Guide to Negotiating in Business Like Frank Underwood

Rule #1: Focus on the first 5 minutes

According to a study by The Journal of Applied Sciences, the first 5 minutes of a negotiation can predict the outcome. In this first 5 minutes people decide what direction they will take in the negotiation. More audibles are called here than in a New York Jets game. How you greet them, in person with a handshake, or on an email with your opening line, sets the tone. Make sure you smile and are likeable. If you’re doing business online, make sure your communication is positive and friendly. It’s a lot harder to say no to someone you like. Get right into why you think working together is a good idea and how their work/ business/ idea is a good one. Yes, people like praise but they love it when they feel someone understands them. A feeling of connection makes your value skyrocket. Frank is always on his ‘A Game’ the first 5 minutes of a negotiation. He only resorts to other options if he hasn’t won them over and is in complete control by the first 5 minutes.

Rule #2: Appearances still matter

Yes we are in an age of 20 year-old CEO’s, with their definition of dressing for a meeting being a hooded sweatshirts and track pants. But that’s a huge minority. If you’re negotiating in person make sure you look like you’re worth more than what you are negotiating over. Your get up for a baseball game with friends isn’t appropriate. Clean, ironed clothing that you would wear on a night out with your better half is however. This is a job interview of sorts. Looking sharp gives you an advantage from the get go. If business is being done online or over email, make sure your avatar is respectful and respectable. If you are not a kitten wearing Ray Bans then you may want to consider putting a photo that is more becoming. Yes, Frank works in the most professionally dressed profession on the planet but he’s always looking sharp when he enters a negotiation. Sleeves never rolled up, shoes always shined, not a crease in sight.

Rule #3: State what they are ACTUALLY getting

The value you offer is not immediately obvious. You know your business very well so you think what you offer and what value you give is obvious. Know that it is not. It’s your job to make sure that your customer knows even well before you discuss money, what they will actually be getting when working with you. It is not only the product or service you will be delivering but the manner in which they will receive it. Your business may be more conveniently located, you may offer outstanding service, you may have a better return policy, or simply genuinely care more about your customer. Whatever it is, the value you offer needs be completely clear so that when price is mentioned, your price is not only justified, it’s a steal. Frank, never undersells what he is offering- just the opposite. He paints the picture of the other party’s new reality after they agree on the deal. How they will appear amongst their peers and how it will make them look. He makes sure he focuses on benefits rather than features.

Rule #4: State your price. Don’t ask for permission.

Now that you have conveyed the value you are offering, you must state what you are worth. When quoting your price be cautious of how you deliver it. This is applicable in person or over email.

How NOT to do it:

We would have to charge $10,000 for a website like yours. This is because we want to do the very best job on your project. How does that sound? So why is this unfavorable? Firstly, “we would have to” sounds like you are doing something that is painful for them when in fact you are giving them a value-laden bargain. Secondly, associating your fee with the quality of work, “best work” in this case, implies that your work has a quality to price scale. It implies you can do the job for less but it just won’t be as polished. Lastly, ending with “how does that sound?” puts you in a position of weakness. Why would you need to ask for the client’s permission to give them amazing value at an incredible price?

How to do it:

Given all the details we discussed, our fee is $10,000. We are excited to begin work on your project. Once a deposit is paid we can schedule to begin work this week. Frank does nothing weak. His tone of voice is firm yet friendly. Yes, he has the advantage of having a South Carolina accent but you can smile just as widely as he does.

Rule #5: Know when to stop talking

After you state your price, STOP TALKING. Don’t begin a ramble of justifications and reminders as this makes you look needy and unsure of yourself. Allow your client to think and ask questions. This keeps you in a powerful position. If there is a gap of silence, don’t feel the need to fill it with any kind of chatter. The ball is in their court so if anyone is obliged to speak, it’s them. Keep calm, positive and wait. Frank always uses awkward moments of silence to his advantage; forcing the other party to break it with agreeing on the deal. He never feels forced to talk. Everything is accounted for.

Rule #6: Create Urgency

If there is no pressure to close the deal, there is no reason for the client to take action soon. Make sure you are honest with them and let them know, as shown in the example of stating your price, the deal is time-sensitive and it may not be available if they don’t act quickly. That’s why every retail store’s sale has a deadline. You may want to do the same. Jay Abraham teaches this point brilliantly in his book Getting Everything You Can Out of All You’ve Got. I highly recommend it. Frank always makes the other party feel like his offer is a once-in-a-life time opportunity and if not acted upon quickly, their moment of glory will be gone. Missed opportunities are painful; Frank knows this and uses it to his advantage when negotiating.

Rule #7: Create Scarcity

Make sure your clients know you get booked up quickly or your products get sold out very fast without looking like a shyster.  Again, just be honest: “I know as of today I’m available the last 2 weeks of February to work on this project. But this may change tomorrow.” Frank always makes sure the other party understands that not everyone has the opportunity to work with him and those who do never regret it. Even his enemies know it.

Rule #8: Allow room to make them feel like they got a deal.

Some people just don’t feel like they got a deal unless they get some sort of discount. They want to go home feeling they got a bargain. This is why it’s wise to leave a 5-10% buffer in your price. You don’t want to give it to them as soon as you see some resistance. If they don’t immediately accept your offer, you may want to just ask them what their budget is. Their ‘budget’ will be the price they want with the ‘bargain discount’. This will be a bit lower than your pre-buffered price but meeting somewhere at your buffered price will be the sweet spot. Frank always makes the other party feel like they are in control and that the decision they make is theirs. The reality is he is the one that sets the options; so no mater what the other party chooses, he wins.

Final Advice

Remember, just because it’s business and big stakes may be involved, it doesn’t need to be stressful. Knowing that you have a plan puts you way ahead of the pack. You can now go into your next negotiation with a new set of skills and the confidence of a seasoned veteran like Frank Underwood.

Follow up Reading

Your negotiation training doesn’t end here. Here are a few books you should pay serious attention to.

Books:

Getting a Yes by Roger Fisher
Book Yourself Solid by Michael Port
How to Win Friends & Influence People by Dale Carnegie

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Categories
Business School

Practical Business School Training You’ll Love

Today is a special day!

We are opening up the doors of The $100 MBA for new members. And today, you can get started for only $1!

But first, why are you going to love The $100 MBA…

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10 Reasons You’ll Love The $100 MBA

  1. Our members are straight-up awesome. The community is full of ambitious, talented, friendly, driven and fun people reaching for the next step in their businesses and lives.
  2. Each course is designed and taught by experts you can trust. The team at the $100 MBA has got it all. Omar Zenhom attended Wharton Business School and has been an entrepreneur for over a decade. Both Nicole and Omar are trained educators for over 13 years. Yup! People on the Internet that are actually qualified teachers.
  3. We started a revolution! A good one. One you definitely want to be a part of. We are changing business education forever, so join us!
  4. We have in depth interviews with proven entrepreneurs. Learn the steps they took to be successful and what they’d do if they were starting all over. (e.g. what Gary Vaynerchuk thinks we all should do first when starting out)
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  9. Team ON is here for you (Omar & Nicole), rooting you on and answering your questions in the community forum. Seriously, this is what we do, everyday. We care about it more than you know.
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Entrepreneurship

Great Advice I Received in 2013

Instead of using this time of year to bask in reflection I rather share some useful bits with you. A lot of people like to give advice. Most of it is bullshit. Actually, it’s worse than bullshit because at least you can use bullshit as fertilizer to grow some crops in your backyard. I found that the majority of insights that people want to share with you has no real substance and is based on ego and not experience.

So in this post, I’ve done you the favor of filtering the best nuggets I received this year from people worth listening to that really helped me and our business this past year. Many of these really helped me see things clearer and prompted me to make small adjustments that made all the difference.

Resistance is real and it’s my enemy – Steven Pressfield

If you haven’t read Pressfield’s book War of Art, then make sure you do ASAP. It’s one of the best books I’ve read in 2013. If you are trying to build a business, create a new product, write a book or pursue any creative endeavor, the take away you need to know and learn (read the book) is there are internal forces that keep us from doing the work we need to do. This is beyond procrastination and combating it is not as simple as playing your favorite pump-up song to get your ass in gear.

Pressfield calls this Resistance and explains why it is our enemy. Without making a total mess of his work in trying to explain, resistance is real and you have to be on your guard at all times if you expect to get anything of value done.

The take away: Just knowing what you are up against and being conscious of the fact you are fighting resistance always, is a takeaway in itself.

Design is in the message- Justin Jackson

In an earlier post, Design, Words and Justin Jackson I shared how Justin Jackson drills home the importance of starting with words when designing a website in his This is a web page post.

Justin makes the compelling argument that design is all about augmenting your message, a message that starts with your words. If you have a message that isn’t compelling enough to your audience, your snazzy design isn’t going to do much good. A great design does wonders for your brand only when your brand’s message is strong. It only augments your message, it doesn’t create it.

The take away: Starting with words and ensuring you have something meaningful to say that resonates with your audience is where design gets its direction. When you start with words, with a message, you end up with a design that leaves them remembering you.

We all believe in something. What does my Audience believe in?- Seth Godin

One of the most powerful reads I enjoyed this last year was Seth Godin’s best selling book Tribes. The book is packed with many insightful bits, but the one that really was a work of art to me was his take on faith. When Seth speaks about faith, he is purely talking about one’s beliefs.

We all believe in something. Without faith, we would never get anything done. If I didn’t believe that this post was worth writing and publishing, I wouldn’t be in front of my computer now. If you didn’t have faith that the sun would rise tomorrow, you wouldn’t set your alarm for the next morning.

So the question is what does your audience believe in and is your message supporting those beliefs? Are you creating things worth believing in?  If you’re creating an eBook, is it in line with your audience’s beliefs? And if not how do you make them believe?

The take away: This is such an insightful way of looking at product creation and marketing. Beliefs are stronger than we may give them credit. Leveraging that, in a good way, makes complete sense to me. Create with beliefs in mind.

You can do anything, IF you want it bad enough.-  Grant Peelle

We’ve had the pleasure of getting to know Grant Peelle this last year. Grant has been a great friend and if you don’t already know who he is, you ought to. We interviewed Grant for People Who Know Their Shit and the message he sends in that interview and in every thing he does is: You can do anything, IF you want it bad enough.

Grant walks the talk. He left his comfortable life in real estate to pursue his lifelong dream of becoming a filmmaker. He  documents this event in his directorial debut, I’m Fine, Thanks. Grant is one of those people that just pumps you up just being around him. Not because he is shouting affirmations at you but because he is passionate about going after what you want.

Grant reminds me that there are no excuses. If you want it, go get it. I often feel a sense of comfort when speaking to him because I feel like he sings the same song as we do. And even determined people need support.

The take away: Find out what you want more than anything in this world and go for it with everything you got. Don’t stop. Keep going. Keep trying because those who ‘make it’ really only make it because they’re the only ones standing after it’s all said and done.

Grant works with Stillmotion to tell amazing stories. Check out his latest, #standwithme.

Stop making up things to be afraid of. Only you can be you.- Leo Babbouta

I’m a reader of Zen Habbits, Leo Babouta’s simple yet powerful blog. I learned a lot from Leo but the most powerful lesson I learned was not a post or book he has published, but his use of uncopywright. His entire blog, and all his ebooks, have been uncopyrighted since January 2008.

This means he has put all his written work in the public domain. He explicitly states there is no need to email him for permission and you may use his content however you want, with or without credit.

He is not a fan copyright laws but more importantly this statement on his website has me respecting Leo at a whole new level. He isn’t afraid of copy cats or competitors. He isn’t consumed with ‘what if’s’ and protecting information that he believes is best if it is spread freely. He understands that it’s just chatter in our heads and if someone wants to copy your work, they’ll do it and chasing them down is not worth your effort. Moreover, he encourages others to improve upon his work.

The take away: Stop worrying about things that don’t matter and get to work. This is insanely useful advice.

I really don’t have much to add to the above mentioned but I do want to close with this. Steven, Justin, Seth, Grant, Leo, if you happen to be reading this- Thank you. You have impacted us. We appreciate you.

 

Categories
Entrepreneurship

What do you stand for?

At some point you have to draw a line in the sand. I have no doubt in my mind you have a strong stance on something in your industry. Whatever you do, don’t hold that opinion back!

Don’t be afraid to take a stand. Agreement with how things have always been said and done is not only boring; it slams the door shut on innovation. It leaves you very little room for creativity. Innovation and creativity are what keeps your brand fresh. Sometimes you’ve just got to rant and rave.

People love people who are passionate. When you feel strongly about something and your passion shines through, then your audience will get behind what you believe in.

When you are confident in your message and take a stand on something, you are standing out and positioning yourself as an authority. Your business must stand for something.

Fans are very attracted to a strong stance on something. All great businesses have a point of view. A business’s philosophy or anchor belief, as I call it, is that thing that motivates you to do what you do.

Your business’s anchor belief is your brand’s philosophy or viewpoint. It’s a big idea that is the focus of all of your products, services, marketing, presentations, and any other element of your business. Its premise becomes the backbone of your brand.

Any brands that can identify and develop their own anchor belief will end up making a lot of money and find themselves ahead of the pack.

Your anchor belief is presented in a way that is new and interesting. It makes your target audience eager to find out more about you and your business. It helps cut through the marketing noise and becomes a valuable asset for your brand.

Your anchor belief is exciting. It’s exciting for you and those who are exposed to it. It makes people want to share it because they agree with your philosophy and stance in the marketplace.

You must be completely focused on your anchor belief. It helps define your brand and gives prospects clarity about you. This is why it’s absolutely critical to ensure your philosophy and message is a part of all you do, whether that be a marketing campaign, video, blog post, product, webinar, or presentation.

Because your anchor belief is unique to you, you create distance between you and the rest of the competition. It gives you great leverage in building and strengthening your audience and community.

You should create positioning that is unique to you. When people attach themselves to your anchor belief, you not only create brand advocates but you establish yourself as a leader and authority. This enables you to sell more of your product or service and opens the door for more opportunities.

It’s easier to get someone to buy into your philosophy and anchor belief than it is to buy a product. Once they’ve bought into your philosophy, it is super easy to sell your product.

Keep your message simple. Prospects hate complexity and confusion with a passion. Confused prospects will never buy from you.

I leave you with a song that you’ve probably heard before. But after reading this post, there’s a fair chance you’ll hear it differently. Enjoy.

Categories
Entrepreneurship

How To Self-Promote Without Looking Like Donald Trump

Let me be perfectly clear when I talk about self-promotion and bringing in the noise. I’m not talking about bragging. “Brag” is a dirty word that our society frowns upon. There is a huge difference between bragging and self-promotion.

Donald Trump has built a very large brand both for his company and his own personal brand. Although there are a lot of things Trump does well to build his brand, he is too boastful about it. He takes credit for things he had little to do with and constantly claims to be the best at anything he does.

Don’t be the guy or gal who brags all the time and is a show-off. No one likes that person. Maintain a sense of humitly. Even though it’s “self-promotion,” it is not about you. It is about your target audience.

Marketing that is purely ego driven does not generate results.

Your brand and marketing campaigns should never be just about you. Yes, it is self-promotion, but you are promoting yourself because you have value to add to people’s lives.

Self-promotion needs to be geared towards and focused on what makes you remarkable, different and ultimately better than what’s out there. Self-promotion works when people see you are doing something that benefits them.

This is going to sound a bit contradictory considering we’re talking about self-promotion. A big secret of self-promotion is to promote others more than yourself. We at The $100 MBA often talk about our friends in the industry and our favorite clients. Talking about how good your customers are is still self-promotion because it’s still about you. Let them do the talking through testimonials.

The more you focus your self-promotion efforts on showing others what value you bring to the table, the more people will be convinced you are worth paying attention to. You don’t really matter. What you can offer you audience does.

In conclusion, don’t be this guy…