Keep. Your. Customers.
As entrepreneurs, we spend a lot of time and resources on customer acquisition. We pour effort into getting more and more new customers, because that’s how we grow our business. But in doing so, we cannot neglect the customers we already have. To sustain our growth and set our business up for long-term success, we have to delight the buyers we already have.
Our special guest teacher this week is Joey Coleman, customer retention expert and the author of Never Lose a Customer Again. Coleman’s consulted the likes of Hyatt, Zappos, and Whirlpool on the art of pleasing and retaining customers after the sale, so that buyers become lifers.
Today, Coleman shares his proven ways to counter buyer’s remorse, that dread feeling some customers get when they haven’t been taken care of post-purchase. Take the time to make sure your customer feels good about their purchase, and they’ll reward you for years to come. Click Play!
For 3 free chapters from Never Lose a Customer Again, visit joeycoleman.com/book
Weebly is the easiest way to create an incredible-looking website. Weebly is a whole eCommerce platform with all the tools you need to market, sell, process payment, manage inventory -- plus top-shelf customer service. Turn your idea into and online business. Visit weebly.com/MBA and get 15% off your first purchase.
Udemy is the largest marketplace for online learning. Udemy courses start at just $11.99. Each course comes with a 30-day money-back guarantee for risk-free learning. Visit www.ude.my/mba or download the Udemy app to learn anytime, anywhere!