Almost every business goes through this: you set a refund policy, and a customer violates it — but they still want their money back.
The terms were clear, but the customer isn’t. Or they are, but they want an exception. This is especially common when your refund policy stops after a certain amount of time. People unintentionally let free trials lapse into paid memberships, or procrastinate on returning a physical item.
What should you do when they ask for a break?
It’s Q&A Wednesday, and we’ve got a listener who wants to know how flexible or strict they can afford to be. Are there advantages to being a hardliner? What can you gain from bending the rules? It’s best to figure out what you’re going to do now, before you’re faced with the situation — because you probably will be.
We’ll share our own formula for handling post-deadline refund requests, and explore the pros and cons of good old fashioned mercy. Plus, we’ll explain how every refund request is a hidden opportunity, if you know how to approach it. Click Play!
Let’s be honest: entrepreneurship can be lonely. You’ve got a million questions about your business, and few people to ask. Get the knowledge and support you need with Fizzle. Fizzle can help you earn a living doing something you love, with training, tools, coaching, community, and their famous Roadmap. Join Omar and thousands of other entrepreneurs on Fizzle — Get a free 14-day trial at fizzle.co/omar now!
Ready to purchase a home? Saving for tuition? Talk with Personal Capital’s registered advisers, who can help you build a personalized plan. Or download the Personal Capital app and get a 360-degree view of your finances in one place. Invest with logic. Plan with heart. For more information, head to personalcapital.com