Categories
Show

MBA1455 Q&A Wednesday: How do I deal with a customer that threatens me?

Online bullying: it isn’t just for middle schoolers. Every business will eventually have a customer who turns rabid, threatening to blast your company all over the Internet if you don’t cave to their (often unreasonable) demands. 

Here’s what to do next.

It’s Q&A Wednesday, and one of our listeners has a disgruntled customer who wants a refund well past the deadline — or else. Some people think bullying works, because frankly, sometimes it does. Anyone who’s ever been on social media knows that people aren’t always their best online. So how do you handle someone’s worst?

Is it worth the cost of a refund to avoid the drama? Or is it worth an attack on your reputation to stand your ground?

Today we discuss both possible answers, and the pros and cons of each. The cost/benefit analyses of both approaches are worth considering, and may differ from business to business. Either way, it’s best to be prepared. Click Play!

SUBSCRIBE ON APPLE PODCASTS

Stitcher | Spotify Podcast Feed How To Subscribe

Give us a Rating & Review

Today’s Sponsors

Podia

Easily sell Online Courses, Memberships, and Digital Downloads to your audience. With more than 10,000 creators on the platform, Podia is the easiest way to earn a living teaching what you know. Create a beautiful storefront in minutes and start selling your digital products. No technical knowledge needed, and no third-party plugins required. Check oupodia.com/mba now.

Microsoft Teams

Welcome to the new way to work together. From group projects to weekly “all hands” meetings, Microsoft Teams will change the way you teamwork. Contribute to meetings from anywhere, chat with coworkers, find and edit files in real time, and more. With one place to create and make decisions together, there’s no limit to what your team can achieve. Learn more at microsoft.com/teams