As a business owner, you set the standards.

But what do you do when an employee — even one you like and respect — isn’t clearing the bar? It’s one of the most uncomfortable aspects of running a business. But it’s also pretty much inevitable. Team members will fail you sometimes.

The key is to fix it through collaboration, not just correction.

We call our staff a “team” for a reason. Part of supporting your teammates is helping them do their best work. Because the truth is, most screwups aren’t the result of malice or even laziness. They’re usually honest mistakes, or a misunderstanding of their mission. You can fix that, together.

Learn how to get your team up to snuff in ways that are empowering, not deflating. Click play at the top of the page!