MBA619 Should You Refund Customers Past The Refund Deadline?

MBA619

Refunds can be a tricky topic. In today’s episode, we discuss whether or not it’s a good policy to refund customers after the refund deadline has passed. How do you balance the need for a great customer service reputation without being taken advantage of? How do you make sure that your investment into a customer’s experience isn’t a total loss? We cover the different approaches, the cost considerations, and the value of risk reversal. Click play, and hear our take!

SUBSCRIBE ON ITUNES

Stitcher | SoundCloud | Podcast Feed How To Subscribe

Give us a Rating & Review

Today's Sponsors:

Web Hosting with Unlimited Disk Space,
Bandwidth and 24/7 Technical Support.
All $100 MBA listeners get 30% off hosting!
Just visit hostgator.com/mba30!

Share this post.
Share on FacebookTweet about this on TwitterGoogle+Pin on PinterestEmail to someone