We’re not good at understanding each other. And that’s bad for business. Malcolm Gladwell has made a massive career out of noticing — patterns, syndromes, common social...Nicole Baldinu
Customer service: the forgotten weapon. The power move. The brand-defining differentiator that sets you apart from the competition. The secret to long-term customer retention...Nicole Baldinu
MBA1440 Q&A Wednesday: What’s the biggest difference between a content business and a software business?
Content business vs. software business: which is right for you? Today’s episode is a good place to start answering that question. It’s Q&A Wednesday, and we’re helping one...Nicole Baldinu
Thank you. Was that so hard? Actually, effective gratitude is more than just stringing two words together. It’s something today’s special guest teacher, Dr. Cindy McGovern...Nicole Baldinu
What do your employees really think? It can be hard to find out. People are naturally more reserved in meetings, and can feel “evaluated” or cornered if asked too much in...Nicole Baldinu