January 20, 2020

MBA1443 Must Read: Talking to Strangers by Malcolm Gladwell

We’re not good at understanding each other. And that’s bad for business. Malcolm Gladwell has made a massive career out of noticing — patterns, syndromes, common social...

by Nicole Baldinu

January 17, 2020

MBA1442 3 Simple Ideas To Improve Your Customer Service + Free Ride Friday

Customer service: the forgotten weapon. The power move. The brand-defining differentiator that sets you apart from the competition. The secret to long-term customer retention...

by Nicole Baldinu

January 16, 2020

MBA1441 How To Feel Good About Your Decisions

Second-guessing: some would say it’s a sign of healthy skepticism. But if it becomes a habit, it’s fatal to entrepreneurs. When you run your own business, you are constantly...

by Nicole Baldinu

January 15, 2020

MBA1440 Q&A Wednesday: What’s the biggest difference between a content business and a software business?

Content business vs. software business: which is right for you? Today’s episode is a good place to start answering that question. It’s Q&A Wednesday, and we’re helping one...

by Nicole Baldinu

January 14, 2020

MBA1439 How Do Your Customers Decide to Buy?

To get more wins, study the ones you have. The “buyer’s journey” is a much-studied topic that CRM (Customer Relationship Management) experts have spilled thousands of gallons...

by Nicole Baldinu

January 13, 2020

MBA1438 Guest Teacher: Dr. Cindy McGovern – How a Simple “THANK YOU” Can Make You a Better Leader

Thank you. Was that so hard? Actually, effective gratitude is more than just stringing two words together. It’s something today’s special guest teacher, Dr. Cindy McGovern...

by Nicole Baldinu

January 10, 2020

MBA1437 Lessons Learned From a 1:1 with Every Team Member + Free Ride Friday

What do your employees really think? It can be hard to find out. People are naturally more reserved in meetings, and can feel “evaluated” or cornered if asked too much in...

by Nicole Baldinu

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