About Omar Leadership Show

MBA2451 What I Learned Raising $12,000 for Charity

Have you ever tried giving back to charity? If you have, congratulations! If you haven’t, tune in to this episode. Omar shares his real-life experience about giving back and the valuable lessons he learned along the way.

This episode is jam-packed with practical advice on how to effectively raise funds for a good cause, choose the right charity, and ensure your donations make a real impact. Join us as we dive into Omar’s adventure of giving back and hear how he and his partner, Nicole, rocked it by raising money for a charity bike ride in Thailand. Now, mind you, even though this episode is about giving back to charity, there are still a lot of business lessons we can pick up from his experience.

Don’t miss out on this inspiring episode that’ll arm you with strategies for doing good while crushing it in business. Let’s make a positive impact while building your business. Click the play button!


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The Best Business Books to Grow Your Business

Must Read Books For Any Business Owner

Ready to get inspired? Informed? Educated? No investment in yourself has a better ROI than a good book. Over the years, we’ve reviewed dozens of how-to’s, biographies, and other books that can show you how to be a better entrepreneur. As they say, “success leaves clues.” Below, check out some of our favorite business books ever, and hear our full reviews on The $100 MBA Show!

Note: This page contains affiliate links (but we’d recommend these books either way).

Anything You Want
Derek Sivers

This book is a pretty short one. Just a hundred pages and you can read it in one sitting. It may be short but we’ve read a lot of books and this one ranks high on the list. Derek’s life story is so inspiring and his writing style won our hearts. If you want to know why we think this is a must read, simply click that play button!


Anyone Can Do It
Sahar Hashemi

This is our first Must Reads episode, where I discuss a book I highly recommend and explain why you should read it ASAP. I also discuss why the book influenced me as an entrepreneur and what were the major insights I found when reading it.


The War of Art
Steven Pressfield

In this Must Read episode we talk about why you MUST read The War of Art by Steven Pressfield. I share how it has impacted me and what are some of the biggest take-aways from the book. Press play and enjoy!


The Purple Cow
Seth Godin

In this Must Read episode I talk about why you MUST read Purple Cow by Seth Godin. Seth Godin is one of my absolute favorite authors. I share how this book has impacted me and what some of the biggest take-aways from the book are. Press play and enjoy!


Rich Dad, Poor Dad
Robert T. Kiyosaki

In this Must Read episode you will learn why you should read Rich Dad, Poor Dad by Robert Kiyosaki and how it influenced me as an entrepreneur. This book is the best financial education I received, thanks Uncle Ash for gifting it to me 10 years ago!


Book Yourself Solid
Michael Port

In this Must Read episode you will learn why you should read Book Yourself Solid by Michael Port and how it influenced me as an entrepreneur. This book made a huge impact in the business book world and it really impacted our own business. Press play to hear why!


Now Discover Your Strengths
Marcus Buckingham

In this Must Read episode you will learn why you should read Now Discover Your Strengths by Marcus Buckingham and how it influenced me as an entrepreneur. This book made a huge impact on my mindset and knowing what to focus on as an entrepreneur. We also have a super special giveaway in this episode so stay tuned til the end to find out about this exciting opportunity! Press play to hear all about it!


48 Laws of Power – Robert Greene
Robert Greene

Today is a Must Read episode where I discuss a book that has greatly influenced me as an entrepreneur and that I recommend that every entrepreneur reads. Today’s book is The 48 Laws of Power by Robert Greene. This book is not a how to, but rather a book that will help you be aware of the affect power can have on others as well as some of the power tactics others make use of. Go ahead, press play and jump right in!


Seth Godin

Today’s episode is a MUST READ episode. Today’s must read book is Seth Godin’s Tribes. Seth Godin talks about the importance of building a community around your business and your role as their leader. We all want to be a part of a community, it’s in our nature. So how do you use this in your business to better your offer and better your service to your audience? Find out why Tribes affected our business and impacted us as business builders. Go ahead, press play and enjoy!


How To Win Friends and Influence People
Dale Carnegie

Today’s special 100th episode is a MUST READ episode. Today’s must read book is Dale Carnegie’s How To Win Friends and Influence People. Nicole, our Producer joins Omar to talk about why this book is one of the best business books of all time. Find out why this book is so powerful and has influenced us as entrepreneurs. We’re also giving away that $100 Amazon Gift Card we’ve been talking about, so go ahead, press play and enjoy!


Reality Check
Guy Kawasaki

Here is yet another $100 MBA Show Must Reads episode! Today we review the book Reality Check by entrepreneur, evangelist, venture capitalist, and guru, Guy Kawasaki. This book is considered as one of the best resource materials out there in terms of guiding people in managing great organizations. Let us all benefit from Guy’s legendary wisdom today by pressing play!


I Will Teach You To Be Rich
Ramit Sethi

It’s time to feature another runaway bestselling book that’s worth your time! Today we discuss Ramit Sethi’s highly acclaimed book I Will Teach You To Be Rich. For years this popular bestseller has helped people from all over the world manage their money and guide them to the path towards financial freedom. Tune in to today’s $100 MBA Show so you can find out how this book can make an impact in your life!


Everything I Know
Paul Jarvis

It’s another Must Read episode here at The $100 MBA Show! Today we feature a brilliant book by Paul Jarvis, a web designer, author, entrepreneur and awesome friend. Paul’s book, Everything I Know, is packed with powerful insights that will help you transform your ideas. We will delve deeper into this book in today’s episode and let you know why you should read “Everything I Know,” so dig in now by pressing play!


The Thank You Economy
Gary Vaynerchuk

On today’s Must Read episode we share why you should take a look at Gary Vaynerchuk’s best selling book The Thank You Economy. If you want to be more than just a business and be a brand that actually cares about its customers and audience members, then this is a must read book. Find out how it shifted Omar’s mind-set as an entrepreneur and how it can do the same for you. Let’s do this!


Think and Grow Rich
Napoleon Hill

We start this week off by featuring a much loved classic business book- Think and Grow Rich by Napoleon Hill. Find out from today’s episode how this book influenced thousands of entrepreneurs and how you can apply its powerful insights to your personal and business growth. Let’s get down to business!


Good to Great
Jim Collins

In today’s Must Read episode we discuss why you really should read Good to Great by Jim Collins. This book has become a modern classic in business management theory for good reason. Find what makes it so good and how it can really influence you as a business builder. It sure had an impact on Omar and today, he shares how. Press play and learn more.


Jeff Sutherland

In today’s Must Read episode, we feature Scrum by Jeff Sutherland. Learn why the Scrum technique has been adopted by many large tech companies and how it can help you run projects with a group of people. It also offers insights on how to be more productive. Click play and you’re on your way.


The 4-Hour Work Week
Tim Ferriss

Today’s the day for a brand new MUST READ episode and we’re going to feature an amazing and fun to read book by Tim Ferriss: The 4-Hour Work Week. The title itself is very interesting and many have found this book very influential. Entrepreneurs and even 9-5 workers can definitely take something out from this book and I’m going to share with you why. Click to play!


First, Break All the Rules
Marcus Buckingham

How do the world’s greatest managers nail it at being incredible at what they do? Do you wonder why their employees seem happy and satisfied working for them? How can you achieve this? This must read episode can help you answer these questions intensively. Learn why you must read this book here on The $100 MBA Show!


The Power of Habit
Charles Duhigg

As an entrepreneur, you’re going to have to manage yourself, your time, and your habits. The better your habits are on a daily basis, the more you will see better results not just in your business, but in your life, too. That’s why we highly recommend you read The Power of Habit by Charles Duhigg. Know what you can expect from reading this must read book today! Let’s get it started!


The 5 Levels of Leadership
John C. Maxwell

In this Must Read Episode, we’ll be talking about a book written by a powerful public speaker, John C. Maxwell – The 5 Levels of Leadership. John C. Maxwell is the authority when it comes to leadership. We’ll talk about the different levels of leadership, how you can move up in the ranks and how to transition from one level to another. Let’s get started!


Dave Ramsey

Here on The $100 MBA Show, we showcase a book that we feel you MUST read especially if you are an entrepreneur. Today, we’re featuring Entreleadership by Dave Ramsey and you’re right! The book title is a combination of the words entrepreneur and leadership because being a leader in the business world is a completely different journey. So let’s find out how we can be a great leader as an entrepreneur, click play!


Greg McKeown

Are you the kind of person who thinks you can do it all but you find that you are stretched too thin and you’re way too stressed out? Are you “majoring in minor activities”? Enter the way of the Essentialist. Essentialism by Greg McKeown is high on our MUST read list. This book gave us one of the most powerful mindset shifts that immediately impacted our life and business. Let’s get into it!


The Sales Acceleration Formula
Mark Roberge

We highly recommend you to read this book because it has affected our business in a positive way. The author, founder of HubSpot, shared how they got started and how they were able to grow from a small team of 3 through his Sales Acceleration Formula. Listen to this episode to learn more!


The 22 Immutable Laws of Marketing by Al Ries
Jack Trout

We’re sharing with you why you must read this book in this episode. Learn how marketing is just as important as is building your business. There are timeless insights, principles and takeaways that we have taken out of this book and applied straight to our business. Let’s get into it!


Delivering Happiness
Tony Hsieh

There’s a pretty good chance that you’ve heard about Tony Hsieh, the CEO of Zappos, probably the most popular online shoe store on the net. He is also known for the way he runs his business. And in today’s episode, we’re going to share with you why you must read his book, Delivering Happiness, which explains how he created this company culture that aims to improve the lives of its employees. What are you waiting for? Hit the play button!


Jason Fried & David Heinemeier Hansson

Rework is a book that has been recommended to us by many entrepreneurs but I’ve just got around to read it for the first time recently. It is definitely a must read because it’s very honest, has no fluff and it makes you rethink the process of your business. We can’t wait to share this with you so let’s get started! Play the episode now!


The Ultimate Sales Machine
Chet Holmes

The only thing about this book I’m not a fan of, is the title: The Ultimate Sales Machine. That’s because this book is not just about making more sales, it covers a lot more than just sales. It is a national best seller and it’s a great all-around business book. This book provides practical and really good examples that can help you improve as an entrepreneur plus exercises on how you can really implement them in your business. If you wanna learn more about this book, hit that play button now!


The 7 Habits of Highly Effective People
Stephen Covey

We can’t think of a book that’s more well known in the business section. This book has sold over 15 million copies and it’s been translated in over 38 different languages. The audio version alone has sold over 1.5 million copies. So obviously and to be quite honest, it’s one of those books that everybody agrees that you should read. But why I recommend you must read this book is beyond those reasons. You have to listen to this episode to truly know why it’s a must read. Let’s click play!


The Six Thinking Hats
Edward De Bono

The Six Thinking Hats by Edward De Bono is an international best seller. It’s one of those classic books that you just need to read. It’s not strictly a business book but it will definitely help you become a better entrepreneur and help you make better decisions as a manager. Let us share with you the techniques that are taught in this book how we also used the techniques in our business. Press play!


Notes From a Friend
Anthony Robbins

Tony Robbins has a lot of best selling books. But the book that we are going to feature today is actually quite small compared to his other books. He is known and admired for his very large books but let us tell you why you also must read this little book. It may be little but what’s inside is a short summation of the things that Tony teaches very well that’s much bigger than we think. We can’t wait to share this with you so click play!


Brand Against The Machine
John Michael Morgan

This book is simply the best branding book I have read. I highly recommend this because it’s simple. It breaks down what is branding and why it’s so important. Too many books out there are over-complicated and a lot of us get branding and marketing confused. But I’m going to clarify all that in this episode. Click the play button so I can share with you why it’s a must read!


The Obstacle Is The Way
Ryan Holiday

We face challenges every single day. How do we tackle these obstacles head on and come out as a better person and entrepreneur? Not to worry because today, we’re going to share with you a book we’ve recently read- The Obstacle Is The Way by Ryan Holiday. This book is not only very well-written, it will also show us how we can turn our own adversities into advantages. This book doesn’t fluff around so if you wanna hear about why you must read it, hit play!


Guerrilla Marketing Excellence
Jay Conrad Levinson

This book changes the way you think about marketing. It not only gives you specific insights about how to market your business on a budget, it also emphasizes why marketing is so important and how to keep it at the top of the line. We’re going to give you some great takeaways that we got from this book so you can use it to improve your business. Let’s click play!


Rich Dad’s Cashflow Quadrant
Robert Kiyosaki

This is Robert Kiyosaki’s second book which in many ways, was more enjoyable than the first book, Rich Dad Poor Dad. It’s more practical, more tactical and it gets into the nitty gritty of financial education. CASHFLOW Quadrant was written for those who are ready to move beyond employment and finally have financial freedom. Find out why this is must read right now! Hit play!


The Dip
Seth Godin

The Dip by Seth Godin goes into a topic that a lot of people don’t want to talk about in business. Some may even refuse to agree or believe. It’s about knowing when to quit or when to hang on and keep persevering. We know everyone can relate to this but this topic is somehow ignored. This book talks about a lot of tough things we go through but more importantly about when to pivot. Learn why I considered this the first must read of 2016! Click play now!


How to Get a Grip
Matthew Kimberley

How to get a grip is a book written by Matthew Kimberley. It’s classified as a self-help book but it’s a whole lot more than that. It is so worth the read that we recommend every entrepreneur on Earth must read this book. If you want your business to be in great shape then you have to make sure that your life is doing great, too! A better you is a better business. Learn why it’s a must read in this episode! Hit play!


This Book Will Teach You How to Write Better
Neville Medhora

Before you start saying “I’m not a writer! I can’t relate to this book.” Remember that as an entrepreneur, you are a writer. Every day, you write for your emails, sales copies, script for your speeches, podcasts and videos and much more. Understand that this book is not about being a bestselling author, it’s simply about communicating effectively through writing. And this book will give you a formula on how to write better in just a hundred pages. We’re so excited to share this book with you so if you are ready, listen up!


Growth Hacker Marketing
Ryan Holiday

We’re featuring a second Ryan Holiday book as a Must Read. This book is so well-written and well-researched that after reading, you’re a better person for it. You can’t say that often about a lot of books! Get ready to change your mindset when it comes to marketing. We’ll also share why Ryan wrote this book and a bit of his back story. Don’t delay anymore, press play right now!


The Boron Letters
Gary Halbert

The Boron Letters is a book written while the author was in prison. Yes, during Gary Halbert’s prison time, he wrote letters to his son which is where this book is based from. For those who don’t know who Gary is, he’s was of the most successful copywriters of all time. His sales copy made millions of dollars. So if you want to know what this book is really all about, what makes it so compelling, what makes it a must read, simple- just hit the play button now!


Profit Hacking
Steven Daar

In today’s MUST READ episode, we review Profit Hacking by Steven Darr. It’s an easy and concise read in only 97 pages, but it’s a real mind-opener. The book shows us exactly what we should focus on in order to increase our profits. Best of all, the ideas and strategies are more simple than you think. Now, press play and let’s get down to business!


The Automatic Customer
John Warrillow

This book will surely give you a different perspective when it comes to membership business models with recurring charges. It highlights the huge benefits of having a business with this fee structure and shows you how you can apply this business model regardless of what kind of business you currently have. You might think that there’s no way your business is ever going to be offering membership and recurring fees. Well, this book has the answers for you so let’s get started!


Nir Eyal

Want to design products that keep customers coming back for more? That’s the topic of this week’s must-read book for the budding entrepreneur. Hooked by Nir Eyal teaches you how to create products that don’t just solve problems—they form habits. By focusing on your customers’ specific motivations and triggers, you can create something they’ll use automatically, without even thinking about it. It’s the kind of thinking that makes products like Google and Facebook so ubiquitous. And it’s the kind of thinking that turns a sale into a relationship. Hit play to listen right now!


Money. Master The Game
Tony Robbins

This week’s must-read for the entrepreneur is Money: Master the Game by Tony Robbins. Robbins is a giant in the motivational speaking and self-help industries and this is his first book in over 2 decades. In it, he teaches readers how to make their fortune by being smart investors instead of simple consumers. Omar runs through Robbins’ 7 steps to financial independence and highlights the takeaways from this (very long) book. Click play to hear the legendary entrepreneur’s strategies!


How I Lost 170 Million Dollars: My Time as #30 at Facebook
Noah Kagan

How I Lost $170 Million: My Time as #30 on Facebook by Noah Kagan. Kagan is a friend of the $100MBA, and has even been a guest teacher on this podcast. Besides being an early (if ultimately fired) part of Facebook, he’s also founded several successful online businesses. His book is an open, honest account of his doomed journey through the halls of Facebook, what he learned there, and how failure makes us stronger than ever. Click play, and be inspired.


Crush It
Gary Vaynerchuk

Gary Vaynerchuk is a big deal in the world of online marketing. An early YouTube pioneer, he was one of the first to realize that the internet had levelled the playing field for entrepreneurs competing against big companies. His first book, Crush It, is this week’s must-read. Vaynerchuk’s lessons on virtual branding, social media, and the new rules of transparency are essential for any serious entrepreneur. Click play to hear all about it!


The Brain Audit
Sean D’Souza

Customer psychology isn’t always easy to understand. Fortunately, this week’s must-read book helps! Sean D’Souza is the founder of His book- The Brain Audit, is a comprehensive and understandable tour of basic consumer psych. By knowing a few psychological principles, you can appeal to the mind of your customers, leading to greater sales and retention rates- no ink blots required. Click play!


Elon Musk
Ashlee Vance

It’s Monday, and we’ve got yet another exciting must-read book pick for the entrepreneur! This week, we take a look at Ashlee Vance’s Elon Musk: Tesla, SpaceX and the Quest for a Fantastic Future. This insightful portrait of the controversial, huge-thinking mogul is especially intimate. That’s because Vance’s persistence (kind of like Musk’s) was unfailing- enough so that he eventually gained serious access to the man himself. It’s a great book about a fascinating person, so listen in and find out what you can learn from the man who’s (possibly) building the future!


Beyond Trying
Mike Vardy

Today’s episode is another super-informative, wildly helpful must-read book for the entrepreneur! Mike Vardy is a best-selling author, fellow podcaster, and founder of Productivityist. His short e-book Beyond Trying is a bite-sized master-class in productivity. With an individualized approach to finding the time you need, this book can really help you get things done! Click play to hear all about it.


Zero to One
Peter Thiel

Get ready: today’s must-read is one of the single best books ever written about business! Peter Thiel is one of the founding members of the “PayPal Mafia,” the legendary group of Silicon Valley entrepreneurs whose influence is still being felt. His book Zero to One completely upends the accepted wisdom about business, and engrosses the reader with profound- but digestible- entrepreneurial wisdom. Click play, and hear Omar’s breakdown!


Ego is The Enemy
Ryan Holiday

Is your ego getting in the way of your success? Probably! Even if you’re not overtly egotistical, remember that all of us have to overcome ourselves. That’s the topic of today’s incredible must-read for the entrepreneur, Ego is the Enemy. The author, Ryan Holiday, is one of our personal favorites. Expectations for this book were high…and exceeded when we read it! Click play!


Web Marketing That Works
Adam Franklin & Toby Jenkins

With so many different ways to market your product online, actually creating a consistent marketing strategy can be tough. That’s where this week’s must-read book comes in! Web Marketing That Works by Adam Franklin and Toby Jenkins doesn’t just show you how to use different marketing platforms. It shows you how to combine everything from social media to webinars into one cohesive plan of attack. With practical advice, this book lets you skip the learning curve. Click play!


The E-Myth Revisited
Michael Gerber

Why do small businesses fail? Today’s must-read book for the entrepreneur answers that question. The E-Myth Revisited by Michael Gerber deconstructs the old entrepreneurial formulas and replaces them with a new outlook on small business growth. It lays out the life cycle of a successful small business and helps the reader put their goals and expectations into context. Gerber defines the universal personnel roles that every business needs filled, and offers tips on management and motivation. All in all it’s a vital perspective. Click play to hear all about it!


Deep Work
Cal Newport

What does work mean to you? On today’s episode, we review another must-read book for the entrepreneur, Deep Work by Cal Newport. Newport’s philosophy really struck a chord with us, challenging us to rethink the value of our work. What may seem like productivity may really be keeping you away from work that fills your business (and life) with meaning and purpose. Best of all, meaningful or “deep” work is in high demand! Find out what this concept can do for you- click play!


Start Small, Stay Small
Rob Walling

Today’s must-read for the entrepreneur is as short as it is sweet! Rob Walling is one of the foremost experts in micropreneurship, and his book Start Small, Stay Small is a testament to the power of little things. By focusing on marketing hard to a relatively tiny audience, you can be an effective- and profitable- niche problem-solver. The advice is great, and the example of a hard-hitting short book is even better! Click play to hear more!


Shoe Dog
Phil Knight

It’s Monday, and we’ve got a top-shelf must-read for all the budding entrepreneurs out there. Shoe Dog is the autobiography of Phil Knight, founder of Nike. Today, Nike is arguably the most successful sporting goods producer worldwide- but it didn’t get there without a lot of struggle, perseverance, and a little controversy. Knight tells the tale in an incredibly engaging way, making this one of our all-time favorite books on business. You’re gonna love it, too. Click play!


Manage Your Day-to-Day
Jocelyn K. Glei

We should be smart about how we schedule our week and our month. But how smart are we when it comes to scheduling our day? This week’s must-read offers a whole new perspective on time management and getting the most out of your day. Manage Your Day-To-Day by Jocelyn K. Glei isn’t a book of hacks or tricks. It’s a primer on how to see your daily schedule in a way that’s not only efficient, but encourages creativity. Click play and hear our review!


Robert Cialdini

It’s finally here: the long-awaited follow up to one of the most influential books on business! Robert Cialdini’s Influence made a splash when it was published in the 80’s. Now, Pre-Suasion delves even further into the psychology of persuasion. Using research-based techniques, you can bring customers, colleagues, and everyone else around to your way of seeing things in an honest, ethical way. Hear all about it: click play!


Total Recall
Arnold Schwarzenegger

It’s Monday, and time for another great must-read book recommendation! This week’s author is one of the biggest names in sports, movies and politics– a true Renaissance entrepreneur whose dreams are the only things bigger than his pecs. Arnold Schwarzenegger came from nothing, sought a goal, and did everything necessary to achieve the impossible. He’s had some controversies (and the book has its shortcomings), but there’s no better lesson in how to cultivate confidence, dream big, and dedicate yourself to the work that makes anything possible. Click play to hear our review of Total Recall!


The Subtle Art of Not Giving a F*ck
Mark Manson

Looking for a brutally honest approach to life and business? Have we got the book for you! This week’s must-read for the entrepreneur is Mark Manson’s The Subtle Art of Not Giving a F*ck, and the title tells you exactly what makes this book great. Direct and practical, Manson hammers home the notion of prioritizing your values and devoting your energy to what matters most. As for the rest…eff it! The language is foul, but the message is valuable. Click play!


Angela Duckworth

Welcome to another Monday, and another fantastic must-read book for the entrepreneur! This week’s review is of Grit by Angela Duckworth. A lot of buzz has surrounded the release of this one, and for good reason. It’s an eye-opening look at the value of consistency and perseverance, but it’s no simple motivational speech. It explores the importance of grit relative to factors like talent and resources– factors that Duckworth sees as overrated! Learn how keeping your eye on the prize can negate any disadvantage. Click play!


The Hard Thing About Hard Things
Ben Horowitz

Like our other Must-Reads, Ben Horowitz’s The Hard Thing About Hard Things is invaluable for anyone who wants to understand what it takes to succeed in business. It’s so good, reading it once wasn’t enough!

Take responsibility. Take charge. Focus on results, not shortcuts. Your darkest moments will be your greatest victories, if you have the right attitude. Check out our podcast, read the book, and see how Horowitz’s approach can work for you. Click Play!


Steve Jobs
Walter Isaacson

What to say about Steve Jobs? He’s the first person that comes to mind when you think of the word “entrepreneur.” He changed the world we all live in, by virtue of his commitment to a business vision. Much has been written about, by, and for him. What can you, as an entrepreneur, learn from the legend? Now, we have the ultimate guide to his life and career: Steve Jobs by Walter Isaacson, the most complete, relevant biography for any entrepreneur who wants to take lessons from the life of the iconoclast.


Born Standing Up
Steve Martin

Steve Martin might not be the first person you think of for business advice, but his biography is a master course in business perseverance. From his hard-earned advice on staying lean, to his invaluable lessons on the value of effort over inborn talent, Martin’s Born Standing Up is a treasure trove of wisdom for anyone trying to make it against all odds. As entrepreneurs, we’re on stage in front of an audience, too. Tune and learn how to “perform” successfully, no matter what industry you’re taking on. Click Play!


Perennial Seller
Ryan Holiday

Perennial Seller is about producing work that lasts, and creates profit for years. Holiday destroys myths about sudden inspiration and inborn creativity, and instead explains the patient process of executing and refining your way to long-term success. He also explains how to market your product for the long haul, rather than the quick buck. We had high expectations for this book, and they were exceeded. Hear how Perennial Seller can recalibrate your goals for the big picture. Click Play!


I Can’t Make This Up: Life Lessons
Kevin Heart

What can you learn from someone who made millions out of nothing? No capital, no connections, and no fantastic product idea? That’s the story of popular comedian Kevin Hart. Hart’s personal philosophies on work ethic, failure, and adaptation are proof that success doesn’t come from outside funding or the “perfect” product idea, but from a willingness to execute with what you have. His revelations about personal transparency and the marketability of honesty are fantastic examples of the core business principles we can all apply. Click Play!


Born to Run
Bruce Springsteen

Bruce Springsteen knows music, but he also knows business. From his extremely modest upbringing to the top of the charts, the legendary rocker is a model of financial discipline, business sense, and plain old savvy. While other artists were blowing money on the finer (and more dangerous) things in life, Springsteen kept his business “why” in mind: to never return to the poverty of his youth. Success leaves a trail of breadcrumbs for other entrepreneurs to follow. Born to Run is another phenomenal example of entrepreneurial achievement from the pop culture world. Find out what you can learn from a poor Jersey kid who made it all the way to the top. Click Play!


How to Stop Worrying & Start Living
Dale Carnegie

How to Stop Worrying and Start Living by Dale Carnegie is a treasure trove of life and business wisdom, centered around the need to chill out, let go, and take care of what you can control. From organization to problem-solving to well-being, Carnegie breaks complex ideas into actionable strategies. He stresses the illusion of control, the power of altruism, and the importance of sleep. The book is written for a flowing, approachable read — so you can easily begin applying its lessons.


The 1-Page Marketing Plan
Allan Dib

Despite the title, Allan Dib’s The 1-Page Marketing Plan is an entire book, and it’s made our list of entrepreneurial Must Reads for very good reasons. This book offers a strategic, intentional, universal marketing plan that any entrepreneur can apply, no matter the type of business. The plan is sound, straightforward, and effective. Best of all, it’s laid out in easily digestible chunks: 9 total steps divided into 3 phases.


Exactly What To Say
Phil M Jones

Exactly What to Say by Phil M Jones is exactly what the title promises: a collection of phrases that will help you make sales. These key phrases encompass sales strategies that work for every kind of business and product. It’s a short, easy read that you’ll refer to again and again when crafting your personal sales strategy. Learn how to introduce your product and explain its value effectively. Arm yourself with the exact words you need to gain confidence in the sales arena. Click Play!


SEO 2018 (No-BS) Strategy
Casey Henry

SEO 2018 (No Bullsh*t) Strategy by Casey Leigh Henry is exactly what the title promises: a no-nonsense, brass-tacks guide to getting SEO right this year. SEO is always changing. From the early days of effective keyword-stuffing to Google’s Hummingbird and RankBrain updates, yesterday’s SEO strategies will not work today. It’s more important than ever to find out what works now — without wasting time. For the best ROI of your time, this should be the next book on your list. Click Play! For  list. Click Play!


Damn Good Advice
George Lois

Damn Good Advice (for people with talent) is a treasure trove of insights, witty observations, and hard-earned truths from George Lois, legendary ad-man and creator of Big Idea Advertising. As the title suggests, Lois’ advice is, shall we say, blunt. Some of it is even controversial. Heck, we outright disagree with a few of his points. But the net value of reading this book is undeniable. It’s an easy, short, digestible read with a humorously combative tone that keeps the pages turning.


The Everything Store
Brad Stone

The Everything Store by Brad Stone tells that tale of Amazon. It’s less a book about money, and more about drive, will, and unstoppable commitment. This is a long read, but worth every second — including the time you spend re-reading sections just to process the incredible insights. It’s chock full of “Holy sh*t” moments, pieces of wisdom that completely challenge your view of business and commerce. This book is a mind-shifter, from cover to cover.


Unlimited Power
Anthony Robbins

Tony Robbins is one of the original “self-help gurus.” While that kind of title might be scoffed at by some, the substance of his work is real and valuable. His 1986 book Unlimited Power isn’t some meaningless collection of affirmations — it’s a practical, smart guide to maximizing your potential. It’s one of Robbins’ all-time best-sellers, and for good reason. Many (including our host, Omar) have been profoundly influenced as business people by this book. Omar himself has read and re-read it multiple times, synthesizing the lessons within.


How to Fail at Almost Everything and Still Win Big
Scott Adams

Scott Adams is a cartoonist, but anyone who’s read his classic comic strip Dilbert knows he’s an expert in business and corporate culture. A sarcastic, controversial expert, but an expert nonetheless. After repeated recommendations, we finally got around to reading Adams’ 2013 best-seller, How to Fail at Almost Everything and Still Win Big. This book is unconventional, brimming with Adams’ frank, take-it-or-leave-it approach to understanding success. Love it or hate it, this book has as many valuable insights as hard opinions.


The Miracle Morning
Hal Elrod

In this book, Elrod espouses a philosophy of never settling, and avoiding the “rearview mirror syndrome” that fools people into thinking that the past defines the future. By committing to a morning routine that maximizes health, productivity, and creativity, you can empower yourself to live the life you want, not the life you have. Tune in, and hear exactly how to make your mornings count. The potential rewards are well worth ditching the snooze button once and for all. Click Play!


Getting Things Done
David Allen

David Allen’s Getting Things Done is a best-seller, and for good reason. It offers a fantastic system for getting the most out of every minute, making your day more productive — and less stressful. Take control of your inbox. Put an end to procrastination and last-minute stressing. With a consistent, systematized approach, you can earn more of the most valuable currency: time itself. Click Play!


A Life in Parts
Bryan Cranston

As he put it in his incredible memoir, A Life in Parts, Cranston chose to pursue something he enjoyed, however difficult it might be. Cranston’s story is the ultimate entrepreneur’s journey. Choosing to hone a craft, pay your dues, and take risks that most avoid is exactly what independent business people do. The resolve, patience, and bootstrapping attitude it takes to become not just famous, but trusted and respected, is something all of us need for our own independent careers.


The Black Swan
Nassim Nicholas Taleb

The Black Swan by Nassim Nicholas Taleb, is all about thinking deeper than ever before. And by peering into the true nature of things, you can see what other entrepreneurs might miss. The subtitle of the book says it all: The Impact of the HIghly Improbable. Taleb came out of the Great Recession without a scratch, specifically because he anticipated something unlikely. The limits of our experience, he argues, put limits on our thinking.


Thinking, Fast and Slow
Daniel Kahneman

Daniel Kahneman is a psychologist who’s studied the science of human decision-making for decades. His book Thinking, Fast and Slow is a practical investigation of the brain’s thought process, specifically how it arrives at decisions like making a purchase. Today, we discuss how you can put this knowledge to work for your business. By understanding the buyer’s mind, you can become a better seller. You can give yourself an edge that no amount of marketing or advertising can produce.


Crushing It
Gary Vaynerchuk

Crush It was an instant classic, and an inspiration to countless independent business people. We love this book for several reasons, but mostly because it challenged our viewpoints. Crushing It forced us to reconsider our approach, and ultimately have a little more respect for the power of the medium. Crushing It is the ultimate guide to personal branding, from a highly successful consultant, speaker, and thought leader. Hear what you can learn — Click Play!


Andre Agassi

Open isn’t about business per se, but it is about finding what it takes to overcome your own shortcomings, discover your motivation, and allow your daily life to be driven by deep-seated purpose. This book is about how mentality can overcome anything, from childhood trauma to destructive perfectionism to an opponent with a mean forehand. The book is about defining winning for yourself — something every entrepreneur needs to do in order to be truly successful.


Steal Like an Artist
Austin Kleon

Austin Kleon’s Steal Like an Artist, debunks the myth of originality and explains how all great creations are the products of the creator’s influences, not divine inspiration from within. We’re talking about using inspiration from others to build something of your own, something rooted in greatness but unique nonetheless. From fine art to clothing designs to great blogs, we’re all just taking the baton, not making the baton from scratch!


Tribe of Mentors
Tim Ferriss

Tribe of Mentors is a fantastic collection of condensed wisdom from experts in various industries. Easy to read, digestible, and immediately applicable, these golden nuggets of business truth will serve you well. One of the most daring and occasionally controversial business “gurus” of our time, Ferriss always swings for the fences. As a writer and blogger, he’s inspired millions to get to the next level, even by unconventional means. The original life hacker, Ferriss’ influence can’t be denied. Now, he offers a long, but very readable tome on what it takes to move up in life and business.


It Doesn’t Have To Be Crazy at Work
Jason Fried & David Heinemeier Hansson

Doesn’t Have to Be Crazy at Work is a radical treatise on the dangers — and utter uselessness — of running yourself and your team ragged. Their company, Basecamp, prides itself on a healthy approach to the work/life balance. We found Fied and Hansson’s thoughts to be challenging, but we can’t deny their results. Basecamp is a phenomenal success, one that the cofounders claim was built without goal-obsessed, productivity-driven, hair-tearing work.


Atomic Habits
James Clear

Atomic Habits is a valuable primer on forming the right habits, and ditching the bad ones. One habit at a time, you can improve your results in business and life. By losing unproductive habits and establishing productive ones, you make the little differences that add up to big success. This is, hands down, the best of the “habits” books out there, based on years of research and careful study. It’s full of useful, valuable advice. And for all its detailed wisdom, it’s a relatively easy read.


The Effective Executive
Peter Druker

Peter Drucker basically invented business management, and is seen as one of the founders of corporate culture. The Effective Executive teaches you the most important concepts in hiring, delegating, and generally managing. It explores how poor leaders waste time, and great leaders leverage it for maximum effect. The book’s subtitle says it all: The Definitive Guide to Getting the Right Things Done. Learn how to be the best leader you can be, in small business or big. Click Play!


Bad Blood
John Carreyrou

Bad Blood by John Carreyrou is many things: an engrossing page-turner, an exemplary piece of investigative journalism, and a huge, devastating lesson in how not to launch a product. It’s the true story of Theranos, a startup with a one-time valuation of 9 billion-with-a-”b” dollars that ultimately crashed, burned, and left all involved reeling (and some facing prison time).


To Sell Is Human
Daniel Pink

To Sell Is Human rejects the stigma of salesmanship as scammy or used-car-dealer-y, instead explaining the inherent dignity and necessity of the art. It’s not just customers you sell to — it’s your network, your team, even your family and friends. If you can’t sell your vision, you simply can’t do business. Learn how necessary selling is, even if you don’t have a sales team. Click Play!


Disney U
Doug Lipp

Doug Lipp’s Disney U is a book that details the strategy behind the theme park’s success. Importantly, it’s not just about procedures. It’s about mindset. Learn how company culture and values form the bedrock of any business’ success. See the inner workings of Disney employee training, and get a textbook example of how the team’s happiness is the best predictor of its productivity. Apply the Disney U strategy to your company, and see how much more fruitful your employees can be. Click Play!


Traction: Get a Grip on Your Business
Gino Wickman

Traction: How to Get a Grip on Your Business is far more than its title lets on. It’s not just advice. It’s not just inspiration. It’s an instruction manual with detailed, specific steps any entrepreneur can take to get their business moving. Whether you’re a solopreneur or helming a large team, this incredibly practical book can teach you how to structure your business and its processes for maximum effect. Even better, Wickman teaches a values-centered approach to business, one that ties your core beliefs and mission to your success.


Choose Yourself
James Altucher

James Altucher hosted one of our favorite podcasts, and his book Choose Yourself has made a dramatic impact on the lives of readers. After some very fervent recommendations, we gave this book a shot — and it did not disappoint. Today, we discuss the big-picture outlook and day-to-day habits that foster independence, success, and self-reliance in a broken economy. Shaking free of poor influences and unshackling yourself from the external opinions that hold you back is the only way to find your path forward. This book is a good place to start. Click Play!


Lead with a Story
Paul Smith

Entrepreneur and author Paul Smith’s Lead With a Story explains exactly how to bring storytelling into your business leadership. By harnessing the power of narrative, you can motivate your team, inspire your audience, and make your message hit home. By putting their role in a greater narrative context, your employees and customers become characters in a story that matters far more than a simple exchange of money for products. See how this book can help you master the art of messaging via story. Click Play!


Cut Costs Not Corners
Colin Barrow

Colin Barrow is a prolific author, and Cut Costs Not Corners is one of his most popular works. It explains how to make every penny do the utmost for your business. Statistically, businesses don’t usually fail because the idea is bad or the revenue is too low. Excessive cost kills, more often than anything else. Barrow understands better than anyone how controlling costs doesn’t have to come at an even higher cost: the quality of your product and happiness of your team. Click Play!


Dare to Lead
Brené Brown

In it, Brown explains how to find your own innate ability to take charge and lead, however hidden it might be under layers of insecurity. The emotions — including the fear — inside you can be used to inspire your team in ways you might not realize. As Brown argues, your vulnerabilities are actually some of your greatest leadership assets, if you know how to use them.


Napoleon Hill’s Golden Rules
Napoleon Hill

Golden Rules is a collection of tips, tricks, and what we now might call “hacks” for reaching your goals. Based on tried-and-true principles of habit formation, Hill discusses personal growth and achievement from a timeless perspective that’s just as relevant now as it was generations ago. Talent, Hill argues, is not the key ingredient. By harnessing the power of mindset, you can affect outcomes in the real world. Learn with us, from one of the legends of self-empowerment. Click Play!


The Laws of Human Nature
Robert Greene

Greene explains the often-overlooked aspects of human nature that drive our decision-making. By tuning in to these inborn tendencies and understanding how they work, we can turn our natural impulses to our advantage — or at the very least, we can neutralize the impulses that hold us back. See how a basic grasp of human nature can empower you as a business person. It’s deep stuff, but it makes a practical difference. Click Play!


Epic Content Marketing
Joe Pulizzi

Joe Pulizzi’s Epic Content Marketing is one of the best all-around primers on the topic available. It explains exactly how to market online, from SEO to social media and beyond. This book details how — and why — content marketing works. Learn how a relatively small monetary investment into great content builds a relationship with your audience, and how to parlay that relationship into sales.


Measure What Matters
John Doerr

Doerr is a milestone master, helping organizations like Google and the Bill & Melinda Gates Foundation measure their progress with laser precision. Of course, his lessons are just as applicable to small businesses. In this book, Doerr explains how to focus on the most impactful growth objectives and metrics. With a humorous, irreverent style, he makes the importance of deep analytics clear. He also makes the numbers game less opaque, less intimidating, and more practical.


Reinvent Yourself
John Doerr

Today, we review this fresh, original take on what it takes to find your best self. With lessons from every avenue of success and failure, from Popes to rappers, Altucher shows us how to ride the ups and downs to your truest incarnation. It’s personal, applicable, and insightful. Learn how to escape stagnation, and meet your next self. Click Play!


Daniel Pink

From business to psychology and beyond, Pink explores how to apply the data on timing to whatever you want to achieve. From the time of day you attempt a task, to the time of year you launch a new endeavor, to the period in your life you make a change, the timing matters. When shows you how to harness the data — and your own natural rhythms — to maximize your timing. See what a difference it can make: Click Play!


The Five Most Important Questions You Will Ever Ask About Your Organization
Peter Drucker

We’ll explain each of these vital questions, the answers to which will show you the best way to grow, improve, and move your business forward. It’s super practical, brass-tacks advice that’s as true in the 21st century as it was in the 20th. Tune in as we interpret the five questions in a modern business context. Learn how to take real stock of what your business has, and what it needs. Click Play!


Extreme Ownership
Jocko Willink

Willink’s latest book, Extreme Ownership, is all about building a high-performance team by taking ownership of everything that happens. That level of personal responsibility might seem intense, but the extremely high stakes of the SEAL life taught Willink that it’s the most effective approach. Apply a little bit of military mindset to your business, and make yourself a better entrepreneur. From truly trusting your team to having the guts to abort a failing mission, you can take your ownership to the extreme. Click Play!


Digital Minimalism
Cal Newport

This Must-Read will show you how to clean house, and bring calm, focus, and productivity back into your day. Cal Newport is the authority on focus, having led the crusade against distraction since his seminal Deep Work. Now, he’s taking another swing at the distraction demon with Digital Minimalism. Learn how to compartmentalize, reduce, and be free of the online tchotchke that’s slowing you down. Click Play!


Lincoln on Leadership
Donald T. Phillips

In Lincoln On Leadership, author Donald T. Phillips takes us through Lincoln’s decision-making process as he sought to reunite a country. Lincoln didn’t just have to beat the Confederate army; he had to sell his viewpoint, and get his own side of the war to execute his vision without resorting to coercion. Lincoln managed and balanced conflicting viewpoints and personalities, with no guaranteed outcome. Click Play!


Product-Led Growth
Wes Bush

As captivating as a good novel, this absolute must for SaaS business owners shows how putting the product first can make marketing a breeze. Full of examples and clear instructions, the book explains how to get the product into your audience’s hands as quickly as possible — making the product itself its own advertisement. Learn why some “freemium” models fail, while others work like a charm. Before you start your next campaign, listen to this episode. You may need far less marketing than you think. Click Play!


Jobs to Be Done
Anthony W. Ulwick

If it sounds outside the box, it is. The approach is all laid out in a deeply detailed, paradigm-shifting book called Jobs to Be Done by Anthony W. Ulwick. It’s based on decades of research — and despite how academic it is, this book has serious practical implications.This Must-Read book offers an alternative (or supplement to) the “pain points” approach of solving customer problems.


Explosive Growth
Cliff Lerner

This is the best kind of business book: an entertaining personal narrative with practical applications. It’s the story of an entrepreneur who didn’t stumble into success, but turned things around when things looked their worst. In this case, Growth doesn’t just refer to the shrewd strategies Lerner used to acquire more and more customers. It refers to taking your lumps, learning from your failures, and improving as a business person. That’s a lesson we could all use. Click Play!


The Go-Giver
Bob Burg

The Go-Giver. It’s a book that’s simple, highly readable, digestible, and fun. But the lessons it imparts are as profound as they are practical. Burg is a respected speaker, writer, and friend of the $100 MBA Show. The Go-Giver, in our humble opinion, should be on every entrepreneur’s shelf. It’s an easy read that packs an incredibly powerful punch, exploring 5 “laws” of business through fun, engaging narratives.


Shape Up
Ryan Singer

Shape Up by Ryan Singer is the true story of how the wildly successful Basecamp blazed their own trail, with creative approaches to business management that no one else dared to try. Basecamp’s management model is unique and idiosyncratic, and it might not work for everyone — but it’s sure worth learning about. If you’re building a business — especially one with a digital product — the lessons outlined in Shape Up are incredibly valuable.


Extreme Revenue Growth Up
Victor Cheng

Victor Cheng’s Extreme Revenue Growth is less of a book and more of a manual. It’s also on the short list of the absolute best books we’ve come across, ever. Cheng breaks down the overall structural strategies that big businesses use to keep revenue trending upwards. You can use these strategies too, no matter where you are in your business.


Trillion Dollar Coach
Eric Schmidt

In Trillion Dollar Coach, Campbell’s coach-ees unpack what made his coaching so effective — and how you can get the best from your own team. Trillion Dollar Coach is packed with lessons that apply to any industry, as it sharply defines the responsibilities and priorities of a truly impactful “coach.” Learn how to communicate, motivate, and get the best out of your team from possibly the greatest coach of all time. Hear what makes this book so truly important. Click Play!


Discipline Equals Freedom
Jocko Willink

That’s a core belief of former Navy SEAL Jocko Willink, and the central message of his latest book, Discipline Equals Freedom. Willink has experienced the toughest kind of discipline, but it didn’t just help him succeed in the military. It showed him how to enjoy his life more. For entrepreneurs, this lesson is invaluable. The same discipline necessary to be productive and move your business forward also protects your social and family life. Discipline isn’t about punishment. It’s an investment — and the returns are incredible.


12 Rules for Life
Jordan Peterson

Jordan Peterson is a controversial figure, ever since he left academia and touched many a nerve with his hugely successful self-help career. His landmark book, 12 Rules for Life, lays out a philosophy guided by deceptively simple advice — like standing up straight — rooted deeply in his interpretation of history, philosophy, and religion.


Built To Last
Jim Collins

This genre-defining tome was a deep, extended study of 18 companies (think Sony, Amex, etc.) that absolutely murdered it in their industries. It identified common threads, characteristics that any company of any size can leverage to limitless success. Years of research preceded — and followed — this landmark look at what makes companies endure.


What You Do Is Who You Are
Ben Horowitz

What is company culture, why does it matter, and how can you build it? The answers to that and more come from one of Omar’s favorite business books ever: What You Do Is Who You Are by Ben Horowitz. Horowitz is a venture capital legend whose wisdom and experience is grounded in a street-level, practical approach. But for all the actionable nuts and bolts, this book puts it all in a big huge-picture context.


Never Split the Difference
Chris Voss

In business, this principle works for everything from your marketing copy to your sales pitches to your negotiations with potential partners. According to Voss — a former hostage negotiator — logical arguments are vastly over-valued. This flies in the face of a lot of business advice, and of common sense. But sometimes, it’s the uncommon advice that really works.


Talking to Strangers
Malcolm Gladwell

Talking to Strangers, tackles another big, broad topic: human interaction. How we relate to people we don’t know has a massive impact, especially for entrepreneurs. The way you handle new people has implications for everything in business, from customer service to networking to partnerships. The skill of getting to know someone can change everything — but it’s a skill you have to develop.


Barking Up The Wrong Tree
Eric Barker

In this highly original, inventive look at the usual advice about success, Barker takes aim at the most well-established assumptions. Commonly held beliefs about everything from education to confidence to productivity are all shaken down in a ruthless pursuit of truth — however uncomfortable it might be. This subversion of all the classic assumptions isn’t just thought-provoking. It’s downright fun. Take a look at what you believe, and see what a little critical thinking can do to give you a better sense of how to achieve success. Click Play!


The Five Minute Journal
Alex Iconn

We couldn’t resist. After using The Five Minute Journal by Alex Iconn for a while, we just had to recommend it — even if it’s not a “book” per se. It’s an app, or a hardcover analog journal if you prefer, that helps you get focused, grow, and enjoy life a little more. Given the size of the investment (we actually do it in less than 5 minutes each day), it’s definitely worth your time to use this book.


Who Moved My Cheese?
Dr. Spencer Johnson

Who Moved My Cheese? is all about getting out of your head and into the game, whatever your ambitions. A parable for the self-starter, this book doesn’t take long to read, but it stays with you for…well, forever. Its timeless takeaways will get you unstuck from the paralysis of fear and hesitation, the biggest obstacle to entrepreneurial freedom.


The 1% Solution for Work and Life
Tom Connellan

This Must-Read for entrepreneurs is all about making real change, one little bit at a time. Whether you’re not progressing enough, quickly enough, or at all, it’s time to take action. Because average will only get you so far. According to Tom Connellan’s The 1% Solution for Work and Life, there’s a more realistic, attainable approach.


Walt Disney
Neal Gabler

Neal Gabler’s Walt Disney: The Triumph of the American Imagination is the most detailed, exhaustively researched portrait of Mickey’s creator ever written. It takes a deep dive into the personality that saw things as they were, but imagined what could be — and had the creativity to make it happen. The biography also explores the hard part about being naturally innovative: being different, being misunderstood, and struggling to make sense to the people around you. “Who is Walt Disney?” is a question that has as many answers as people who knew him – and they’re not all positive.


The Road Less Stupid
Keith Cunningham

Keith Cunningham’s The Road Less Stupid isn’t blunt for blunt’s sake. It strives to be practical, immediately applicable, and just as useful as possible. Cunningham explores a truth that science and business is just starting to understand: that our decisions are not logical. We are not logical. Even when we think we’re being logical, it may just be our emotions deviously posing as logic to fool your frontal lobe.


Stillness Is The Key
Ryan Holiday

Ryan Holiday’s Stillness Is The Key is required reading for anyone looking to be their best in business and life. No, it’s not a meditation instruction manual. It’s a guide to addressing the overwhelm and anxiety common to running a business, and finding the calm you need to make the right calls. This book is profound, but accessible, wide-ranging but practically applicable.


Jason Fried and David Heinemeier Hansson

This book will help you understand how to make remote work work. More importantly, it explains why; whatever happens with COVID-19, many businesses will have the option of not going back to normal…and that can be a really, really good thing. Learn why remote work isn’t just necessary in a crisis, but preferable all the time. See what pitfalls are common, and how to address them. Start planning your company’s transition to a fully (or partially) remote team long-term. Click Play!


The Ride of a Lifetime
Robert Allen Iger

What can you learn from the big companies? Can any of the philosophies behind mega-companies like Disney help your small business? In running a global behemoth, Iger accomplished a few incredible things, not the least of which was keeping a business of that size grounded in a commitment to customer experience and service.


Never Lose A Customer Again
Joey Coleman

Joey Coleman’s Never Lose A Customer Again has been on our “to read” list for a while. And frankly, good ol’ Omar wishes he got to this one sooner. It’s full of massive insights, and one of the best books we’ve read all year. Regardless of your industry, product, or the size of your company, the basic principles of customer retention don’t change. Coleman lays them out masterfully, with actionable advice backed up by data, examples, and experience.


You’re Gonna Die
Neville Medhora

Let’s talk about death — but in a good way! This is a very different “Must Read.” Neville Medhora’s You’re Gonna Die isn’t exactly about business. Or it’s not only about business. It’s about life, how it ends, and how we all need to make every second of it count. Especially entrepreneurs. Subtitled “A framework for happiness,” this book is pound-for-pound one of the most impactful we’ve ever featured. In fact, it doesn’t even weigh a pound (or it wouldn’t if you printed it out).


How We Decide
Jonah Lehrer

Jonah Lehrer’s How We Decide challenges the myth of rational, logical, even self-serving decision-making. Instead, it delves into the emotional reasons we do what we do. Understanding the emotional basis of our choices doesn’t mean we’re powerless to act rationally. In fact, by embracing it, we become better decision makers — and better business people.


Creativity, Inc.
Ed Catmull

Creativity, Inc., from the co-founder of Pixar, is packed with incredibly valuable lessons for any business leader (or anyone who wants to be one). We’ll discuss Ed Catmull’s take on team-building, cultivating creativity, creating a company culture, and leadership. The author’s take on these things will surprise you — and inspire you. Hear what it took to build one of the greatest story-telling businesses in history. Learn how you can apply the same principles to your story.


Before the Exit
Dan Andrews

Before the Exit poses a few questions you should ask before cashing out. And if you’re not considering selling — read this anyway! The thought experiments this book contains can help you stick with your business when times are tough.


Million Dollar Coach
Taki Moore

Taki Moore is the coach’s coach — the guy whose success and experience in this rapidly growing field is second to none. If coaching continues to explode as predicted, it won’t surprise Taki. Million Dollar Coach is Taki Moore’s handbook for building a 7-figure business by helping others reach their goals. It’s an audacious title, but a realistic approach — one he’s tested in the field.


Matthew McConaughey

Greenlights is the memoir of an actor. But it’s also the memoir of an accomplished business person, marketer, and independent creator. When Omar bought this book to read for fun, he had no idea it would be so valuable as a business resource. Take some time to study one actor’s success story, and realize that some qualities apply to every business. Take in the best insights from McConaughey’s experience, and apply them to yours. Click Play!


The Decision
Kevin Hart

The Decision isn’t just worth reading — it’s worth keeping around to give yourself a regular boost in motivation! It’s not only a narrative. It’s a resource for regular mindset rehabilitation. Tune in, and hear the key takeaways that make this audiobook so valuable. From someone so funny, this book is a serious tool for cultivating resilience and gratitude. Click Play!


The Common Path to Uncommon Success
John Lee Dumas

Dumas is the legend behind Entrepreneurs on Fire and Podcaster’s Paradise. His new book, The Common Path to Uncommon Success, is a straight-up treasure trove. We read a lot of books around here, but this one has as much to offer aspiring entrepreneurs as anything we’ve featured.


The 100-Page Book
Mike Capuzzi

The 100-Page Book: The Business Owner’s Guide to Self-Publishing a Short Customer Attraction Book. That’s right — just 100 pages, laser focused on simply establishing your credibility, not making the Times bestseller list. This book made us wonder why we haven’t written a whole book ourselves. Tune in, and you might just ask yourself the same thing. Click Play!


Blue Ocean Strategy
W. Chan Kim and Renée A. Mauborgne

Blue Ocean Strategy is a deep dive into a whole new marketing philosophy that will completely change the way you look at business. This fascinating book by W. Chan Kim and Renee A. Mauborgne upended our entrepreneurial mindset. With examples from various businesses (and our own), we’ll unpack this drastically different way of looking at competition. Stop trying to beat others at their game, and discover yours. Click Play!


Profit First
Mike Michalowicz

Profit First by Mike Michalowicz makes a compelling case for a totally new outlook on profit. And after reading it, we can’t see profit the same way ever again.Tune in and hear why the typical way of understanding profit is limiting, even detrimental to the growth of your business. Learn what common modes of thinking are holding you back. Open your mind to a unique perspective — it just might alter the way you do business.


Simple Numbers
Greg Crabtree

Simple Numbers is exactly what the title implies: a no-nonsense, straightforward guide to dealing with your business finances. It’s one of the most valuable books we’ve ever reviewed, especially for people who just don’t enjoy the math of entrepreneurship. Learn how to deal with the numbers comfortably and confidently, focus on what really matters, and grow your business in the most stable way possible.


How to Live
Derek Sivers

This book takes a walk through some of the most fundamental wisdom — much of which you’ve heard before — and challenges it. In the end, it all comes together in a way that’s so surprising, it might actually affect how you live your life. The author himself claims it’s his best work so far, and we have to say “Hell yeah it is.” Find out why: Click Play!


Hustle Harder, Hustle Smarter
Curtis “50 Cent” Jackson

Written with a stripped-down style designed to appeal to non-readers, this book teaches that in business, adaptability is just as important as drive. From crime to the arts, TV production to corporate investment, no single product or industry was “the one” that kept 50’s business growing. Get a lesson in business flexibility. Click Play!


The Biggest Bluff
Maria Konnikova

Is poker the best analogy for entrepreneurship? The Biggest Bluff makes a very strong case for “yes.” This fascinating memoir about a total novice’s quest to get really good at something is stuffed with insights that any business owner can learn from. By going from amateur to champion, Maria Konnikova demonstrated that in poker and business, it’s not all about the hand you’re dealt.


Great by Choice
Jim Collins

Every business owner has to deal with forces beyond their control. But handling what you can control is usually enough to guarantee that you can navigate whatever happens. That’s the basic premise of Great by Choice, Jim Collins’ study of businesses that thrive in unpredictable, even hostile conditions. Researched like a thorough work of academia, but written like an accessible guide for real-world entrepreneurs, Great by Choice makes one thing clear: you can succeed, come what may.


How to Win at the Sport of Business
Mark Cuban

Packed with actionable, down-to-Earth advice, this book leaves no doubt as to how Cuban rose from modest means to serious wealth: through sheer hustle, and never letting go of a small business owner’s mindset. Even as a multi-billionaire, Cuban plays exactly the same game we all play — just at a bigger scale. The book’s lessons apply just as well to a Mom & Pop store or software startup as they would to a global conglomerate.


Demand-Side Sales 101
Bob Moesta

It’s a total reversal of the typical sales model, which has you blasting features and benefits in the customer’s direction. Instead, Demand-Side urges you to figure out where in the journey the customer is, so you can bring them closer. By understanding what happens before people make a decision to buy, you can get them there. Take the anxiety and discomfort out of sales. Packed with real-world examples, this book offers a completely new roadmap to sales success. Hear our thoughts and takeaways — Click Play!


The Ultimate Jim Rohn Library
Jim Rohn

The Ultimate Jim Rohn Library is a collection of lectures and lessons from the one and only — you guessed it — Jim Rohn. The O.G. of self-help and personal development, Rohn taught and inspired countless individuals to be their best selves. The Library is truly the ‘best of’ one of the best of entrepreneurs. Rohn’s straightforward advice rings as true as ever, as you’re guided through insights on business, life, and everything in between.


Don’t Sweat the Small Stuff
Richard Carlson

In this Must-Read book review, we unpack the philosophy that made this best-seller such an important part of millions of people’s outlooks. By zooming out and putting your stressors in perspective, you can take a much healthier, and even more productive, approach to life and entrepreneurship.


The Richest Man in Babylon
George S. Clason

The Richest Man in Babylon, a tale set thousands of years ago with made-up characters sharing lessons about life, business, and wealth. This powerful book offers 7 principles, or “cures” to poverty, that are just as valid in the real world as they are in the fictionalized Babylon of the story. Discover what these 7 principles are, and why this book’s insights will always be relevant — as long as human nature remains human nature. This timeless tale can actually make you a better entrepreneur!


Your Next Five Moves
Patrick Bet-David

Patrick Bet-David’s Your Next Five Moves is an eye-opening business strategy book that takes a unique approach to the entrepreneur’s journey — and definitely belongs on your Must-Read list. This book distills David’s hard-earned wisdom into a set of 5 “moves” that every business person has to master in order to reach the next plateau. Today, we explain what those moves are, why they’re so crucial, and share the best takeaways from this incredible book. Click Play!


Will Smith and Mark Manson

Will is the powerful autobiography Will Smith co-authored with Mark Manson (the guy behind The Subtle Art of Not Giving a F*ck). And we couldn’t be happier we decided to stick with that decision. This book is penetrating, insightful, and valuable — recent drama aside.


Free Time
Jenny Blake

Free Time by Jenny Blake takes a different approach to entrepreneurship. Rather than trying to win the game of Who Can Make the Most Money, Blake decided to prioritize the creation of time for herself. And she couldn’t be happier with the results. Hear how Blake created the kind of business that rewards her with the ultimate prize of entrepreneurship: freedom. By carefully creating a team and systems that make her presence less necessary, she won the only game that matters. Click Play!


Tribe of Mentors
Tim Ferris

This book is big, dense…and worth every second. Tribe is composed of 100 interviews with various experts, based on conversations from The Tim Ferriss Show podcast. By asking the same set of 11 questions to each interviewee, Ferriss condensed their unique insights and experiences into an easy-reading, inspiring resource for anyone looking to change their life.


The Minimalist Entrepreneur
Sahil Lavingia

The Minimalist Entrepreneur is a roadmap for creating low-stress, low-investment businesses that put your profitability (and your sanity) first. The author, Sahil Lavingia, was employee #2 at Pinterest, and is the founder of Gumroad, which helps people start businesses with almost nothing. Learn how to start a business without going into debt. Start a business that works for you, rather than indenturing you to it.


Zero to Sold
Arvid Kahl

If you’re building your own business, read this book. In 2016, Arvid Kahl founded FeedbackPanda, a SaaS product for teachers. In 2019, he sold it. Using FeedbackPanda as a model, Zero to Sold outlines exactly how to create a SaaS business, grow it quickly, and cash out. If that sounds ruthlessly practical and to the point, that’s because it is.


Price for Growth
Jeff Robinson

Most small business advice encourages higher prices for higher profits. But the somewhat controversial Price for Growth goes against that grain, suggesting entrepreneurs should play a longer game — even at the expense of profit. Jeff Robinson’s book flies further under the radar than it should. This isn’t abstract stuff; this book’s argument is so well-conceived that it led to a significant decision re: pricing in our own software company.


The Coaching Habit
Michael Stanier

The Coaching Habit by Michael Stanier is two things at once: a primer on a coaching-based leadership philosophy, and a practical guide to make it happen. The book revolves around 7 essential questions a great leader-coach should ask, and how the answers inform the path to your team’s greatness.


Thinking, Fast and Slow
Daniel Kahneman

This book by economist, psychologist, and nobel laureate Kahneman unpacks the mechanics of decision-making — and how to better optimize it. But it’s entirely practical, and applicable to the way you make day-to-day calls in your company. Thinking breaks down complex concepts into understandable guidance, based on the two major kinds of decisions we make.


Sell It Like a Mango
Donald Kelly

Sell It Like a Mango is a practical, easy read that’ll reframe your thinking about selling. Based on the author’s long experience in sales (starting with his childhood among Jamaican fruit vendors), this book looks at selling in a different, more practical, more human way. In other words, it explains how sales is something we can all do naturally. In fact, most of us already do, whether we realize it or not.


Greg McKeown

Greg McKeown first changed our approach to business with his truly essential Essentialism, which advocates for a strict focus on what matters most. Now, Effortless adds a new dynamic: embracing the ease that characterizes our best efforts. Of course, it means reframing your mindset. If you believe that “hard work” is always the way forward, it might take some mental pivoting to understand that incredible results often come from low levels of effort — at least as people typically understand effort.


Mastering The Rockefeller Habits
Verne Harnish

Verne Harnish’s Mastering The Rockefeller Habits is a primer on some of the best practices any business can use to strategically pursue growth. Did we agree with everything in it? Definitely not. But the good parts are so good, it’s worth it. Exposing yourself to views that challenge your own is a must — either to strengthen your own convictions, or debunk them! Either way, you come out a better informed entrepreneur. Hear what this book has to offer. Click Play!


$100M Dollar Offers
Alex Hormozi

Sometimes, the key is to simply not be afraid of thinking big. With $100M Offers, Alex Hormozi shares his unique strategies for maximizing revenue by making sales offers that make so much sense, it’s almost impossible to say “no.” With this book, Hormozi widens the realm of possibility. Even if your goal isn’t to make hundreds of millions of dollars, you can still apply some of his lessons. Hormozi is a large presence, both literally (he’s into bodybuilding) and figuratively on social media. But big ideas can work for small business. Click Play!


How the Mighty Fall
Jim Collins

Jim Collins’ How the Mighty Fall is a fascinating look at the demise of huge, multi-billion dollar enterprises — but its lessons are just as applicable to small businesses. Learn what caused some of the most successful companies in history to crash and burn. Hear the telltale signs of trouble on the horizon, and position your business for longevity, not just growth. Click Play!


On Writing
Stephen King

On Writing, where the mega-best-selling author shares a powerful secret: anyone can write, if you just put in the effort. Of course, a little strategy helps too. In this episode, we share the entrepreneur’s take on King’s book, and share the takeaways that business people can use to enhance their communication, from marketing copy to partnership proposals.


Exactly How to Sell
Phil M. Jones

Following up on his excellent Exactly What to Say, Jones’ Exactly How to Sell expands on and provides context for the first book. From prospecting to closing, this book delivers on its promise of telling you “exactly” how to approach sales, based on proven strategies. We’ll share our favorite takeaways, and how the advice in this book applies to pretty much every business.


On Writing Well
William Zinsser

William Zinsser’s On Writing Well is different from our other recent Must-Read (Stephen King’s On Writing). It’s strictly about non-fiction! The strategies in this book are perfect for your blog, email campaigns, and everything else you’ll write in order to move your business forward. More importantly, it teaches you how to get in the headspace of a good writer. Writing well isn’t just a process — it’s a skill. Like any other skill, you get better with consistent habits that build your prowess over time. This book can show you exactly how.


Monsters and How to Tame Them
Kevin Hart

Maybe you call them “demons,” or just plain old insecurities. Whatever the name, they’re the things that make us make poor decisions out of fear, doubt, or simple habit. In Monsters and How to Tame Them, Hart puts a name to common reasons we fail ourselves (e.g., the Approval Monster, Comparison Monster, etc.), and shares how he managed to put those little suckers in their place. Don’t let the monsters take the wheel! Click Play!


Expert Secrets
Russell Brunson

In this book, Brunson teaches you how to position yourself as an expert in your field and build a strong following. It’s a comprehensive guide to creating a “tribe,” and turning expertise into revenue. The rest of it was still worth reading! Brunson’s hard-won expertise as an authority-builder and knowledge-monetizer is unquestionable. And while Omar has a different (but equally hard-won) philosophy around generating sales, it’s more a matter of preference than “right” or “wrong.”


Four Thousand Weeks
Oliver Burkeman

How much time do you really have? It’s easy to say “life is short.” But if you really look closely at the numbers, it’s shorter than you might realize. And all the “productivity” in the world can’t change that. That’s the premise of the Must-Read book for entrepreneurs: Four Thousand Weeks. Get a fresh, more brave perspective on constructing your own life and work. Hear the top takeaways from this eye-opener, and how it might apply to your entrepreneurial journey. Click Play!


Undisputed Truth
Mike Tyson

Mike Tyson started with nothing, but invested in his abilities, trusted the right coaches, and took a few strategic risks. And it paid off huge! However, his downfall came when he lost humility, and — worse — stopped evolving. This is exactly how business works! Fortunately, Tyson ultimately bounced back through patience, work, and a willingness to start learning again. If Tyson can go from poverty to success, fail, and still find a way back, then your business plans aren’t so far-fetched.


The Cold Email Manifesto
Alex Berman & Robert Indries

If you’re like most people, you probably assume that cold emailing is a bad marketing strategy. It’s too direct, too forward, too scammy, too annoying. Right? But what if you’re wrong? What if cold emailing can actually do the trick? That’s the premise of The Cold Email Manifesto by Alex Berman and Robert Indries.


Entrepreneurship Leadership

Worth The Wait? When It’s OK To Delay (And When It’s Not)

As business people, we like to be dependable. We like to show up on time and meet our commitments. Sometimes, though, it just isn’t possible. For various reasons, we find ourselves unable to meet a launch deadline, or able to but considering a delay. Try as we might, reality intrudes and disrupts even the best of plans. So when is it ok to hold off on launching a product?

If you’ve already built the hype, how can you delay a launch and still maintain credibility? Once you’ve done the work to generate all this excitement for a particular date, how can you transfer that excitement to a new date? While it’s certainly not ideal, it can be done. Like any stumble in business, it’s not about avoiding every single mistake. It’s how you handle the mistake that matters.

When It’s NOT ok to Delay

Before we get into the acceptable ways to delay, let’s clear one thing up. It is never— never— ok to delay a launch out of fear. That’s the one time that putting the launch off can’t possibly benefit your customers or your business. Even in the case where a delay could improve the product, getting into a habit of unnecessary delays will catch up to you, and it will hold you back.

New entrepreneurs are often so afraid of scrutiny that they paralyze themselves. They find reasons to delay their launch just long enough to make this fix or that fix. They try to create the perfect product, one that couldn’t possibly be criticized. And they won’t launch until they do. The problem? There is no perfect product. We should try to perfect our products, but we do that by testing it in the market.

Real entrepreneurs have to be willing to roll with the MVP, or Minimum Viable Product. When you launch, it doesn’t have to be perfect. It can’t be. You can only make your product better by getting it out into the market and letting your customers use it. Once they do, they’ll find where improvements can be made. They’ll tell you how to make the next iteration better. That’s how products evolve towards “perfect.” Not in the workshop or the lab, but on the street.

Of course, sometimes there are valid performance issues that can reasonably delay a launch. It is possible for your customers to be better served by changing the timetable. How can you tell the difference? Honesty. And not just any old kind of honesty. Knowing whether you have valid grounds for delay requires being honest with yourself.

Before you delay, ask yourself: Is this product viable? If it works, if it solves the problem it purports to solve, then you should launch. Yes, it could be better. That will always be the case, and you’ll make it better going forward. Yes, you’ll wish you had done this or that differently. That’s called learning, and it’s good for you. But if you have an MVP, you do yourself no favors by hesitating.

Entrepreneurs have to be willing to see their products play out on the market. They have to be willing to take risks and learn by doing. They have to be willing to fail! Even selling a subpar product is still selling, and selling is something you can’t learn without doing. We can always find reasons to delay a product’s rollout— but at what point are reasons excuses? If you don’t develop the habit of moving forward with an MVP, you’ll develop a habit of self-paralysis.

Our Delayed Gratification

I’ve had to make the call to delay, even when it was painful to do so. Our software company WebinarNinja has gone through a few iterations over time, from a fairly simple early version to the radically innovative 5.0 version debuting this year. When we moved to the current version, WebinarNinja 4.0, it was a big shift. We actually shut down and stopped accepting new members during the re-launch, so intense was the work we had to do.

Unfortunately, after we announced the release date for 4.0, our head developer fell ill. It wasn’t serious, but it took him out of the game for a full week, slamming the brakes on everything we were doing. Before we knew it, the promised launch time at the end of May was upon us, and we weren’t ready. We needed more testing, more refining, and more tweaking in order to make it something worthy of our existing customers’ trust.

In that case, I could’ve gone ahead with the release by May 31st. Instead, I chose to launch it on June 3rd. In reality, a difference of 3 days isn’t really that drastic. But I’d already told my audience to expect it in May, so I was caught between two options: a small delay for an optimal product, or keeping my word on paper while delivering something that didn’t reflect the work we’d put in. In the end, “May” was arbitrary, and the product wouldn’t have been what we’d promised.

As it turned out, the slight delay only energized our audience. We hadn’t planned on “teasing” anyone, but knowing that we needed just a few more days to go the extra mile was exciting for our customers. The hype was stoked, and in the end it was worth the wait. We had prioritized the users’ experience over our own credibility, drastically improving the former by taking (maybe) a slight hit on the latter.

That was the right decision, and I’ve carried that lesson to the present. Recently we announced a slight delay in the release of WebinarNinja 5.0. Again, it was a tough decision. Like before, it meant putting the customers’ experience and results ahead of my own ego. Would the software still work well if we launched when we originally planned? Sure. But this isn’t a first-time product, and it’s far more than the minimum viable. Given the fact that we completely rebuilt the entire platform from scratch and engineered an entire exclusive infrastructure for it, we decided that like 4.0, 5.0 was well worth a little extra patience.

As your business grows, delays will become more likely. Each person you add to your team is a variable, and variables detract from predictability. People get sick. People get fired. People underestimate how long things take. Partners fall through. The zone of events beyond your control broadens, and you have to adapt.

Don’t let pressure to rush a launch force you into turning out an inferior product. Don’t delay a launch out of fear of scrutiny. Between the two is the launch date that works best for everyone. With a little reflection and honesty, you’ll know when the timing is right.

Entrepreneurship Leadership Uncategorized

How To Disappoint Your Audience In The Best Possible Way

Sometimes, we have to break bad news. Things happen, despite our best efforts. We find ourselves in the unenviable position of having to tell our audience— our customers— something they definitely don’t want to hear. We mess up, or something entirely beyond our control goes screwy. Whatever the cause, it’s important to know how to tell people something unpleasant. And it’s possible to do so in a way that not only maintains their loyalty, but increases it.

I was first reminded of this topic by something that happened to an entrepreneurial hero of mine, Elon Musk. Musk, arguable genius that he is, is still capable of mistakes. And when the launch of one of his most innovative products was around the corner, he realized he’d made one— a big one. The Model 3, a revolutionary, affordable, hopefully ground-breaking product, was going to be missing something he’d promised.

When pre-orders were being taken for the Model 3, one of the incentives offered was a pretty huge one: free charges for life! Not only is electricity cheaper than gas already, but Model 3 owners wouldn’t even have to pay for that! Supercharging stations located throughout the US and the world were free perks for other Tesla owners, and Musk had announced that the same courtesy would be extended to owners of the more reasonably priced Model 3. As several analysts had predicted, though, giving away all that electricity wasn’t (pardon me) sustainable.

Musk had to renege on that promise with over half a million pre-orders already in place.

The Relative Value of Reputation

How important is it to keep your business promises? Most people would argue “very,” at least. They’re correct, but like most things, there’s a limit. Is it really worth tanking your entire business in order to keep a promise? Will your reputation (or your self-image) really serve you well if your business is bankrupt? Sometimes, you have to disappoint customers by not coming through in the way they expected, or the way you said you would. It can be unavoidable. What matters is how you handle it.

As long as you have the right strategy for announcing bad news and managing the response, your business will come through intact, or better. There are ways to deliver bad news that minimize the impact. These ways don’t just soften the blow. They demonstrate your honesty. Rather than detracting from customers’ trust in you, well-delivered bad news can actually make you more credible. You can keep the trust you’ve earned, and then some.

Tesla’s announcement didn’t hurt sales. At all. There was no revolt from the audience, no wave of cancellations and refunds. This is because the way that Musk broke the news was framed and contextualized properly. He didn’t shrug his shoulders and say “them’s the breaks.” He didn’t beg forgiveness or martyr himself, either. He simply told the truth in the context of Tesla’s overall mission— and made his audience feel like a part of that mission.

Rather than simply acknowledging the screwup, Musk asked his audience to stick with Tesla out of a shared sense of purpose. He reminded them what they were doing when they purchased his product: standing up to the fossil fuel industry and saving the planet by reducing oil dependence. He explained that free charging made that mission untenable, and he was mistaken for thinking it was possible. He asked his audience to make the sacrifice of a few thousand more dollars in order to save the world. By the time he was done breaking the bad news, his average customer would’ve felt like a jerk for complaining!

This wasn’t a case of a rich CEO simply saying, “Hey, I can’t make money if I come through on this.” It was the leader of a movement saying “Hey, we can’t change the world if I come through on this.” He took what he knew about his customers and their reasons for buying his product, and he used it. He remembered what problem he was solving for his customers (in this case, global warming), and reminded everyone that he was still solving it. By letting them in on his mistake and exposing his failure, he made customers more loyal. By asking them to forgive it as an act of purpose, he left everyone still satisfied.

Breaking Bad the Good Way

A while back, I had to break some bad news to my own customers. I had announced that by the end of 2015, WebinarNinja would have a special new feature: full integration with Leadpages and Sumo for creating opt-in pages and boxes. In this case, I thought I had plenty of time to sort out the details and keep my promise. As it turned out, I didn’t. Unforeseen delays on the other companies’ ends made it impossible. Eventually, the feature debuted, but not on time.

Sending the announcement was one of the most uncomfortable things I could imagine doing. Unlike Elon Musk, I wasn’t trying to solve a global crisis. But like him, I was able to minimize the negativity by being transparent and putting it all in context. As long as my reasons for coming up short had to do with solving their problems, my customers would understand. And they did.

When they’re disappointed, some people will be upset. You may get a few demands for refunds or cancellations. Your true fans, however, will stick by you. The ones to whom you’ve been providing rich content and giving wins, the ones whose trust you’ve earned; they’ll appreciate your honesty. You’ve invested your work in them, and they’ll invest their patience in you.

The 5 Steps To Breaking Bad News

Whatever the misfortune you have to explain, there’s a basic system that will give you the best results:

  • Be Transparent. Tell your audience everything about why this is happening, within reason. Don’t get overly technical or go over their heads. In layman’s terms, make it clear that you’re not hiding anything, and that you trust them with this (somewhat embarrassing) information.
  • Announce the plan. Know how you’re going to fix the problem, and tell your audience. Whatever went wrong, explain how you plan to reverse it and prevent something similar going forward.
  • Compensate if possible. Offer everyone affected a bonus, discount, or some other kind of salve for the wound. If you can’t afford to, at least explain that.
  • Update. As you move forward and solve the problem, stay in contact with your audience about it. Don’t just apologize and never bring it up again. Keep them posted on how you’re resolving everything.
  • Deliver and thank. Once you give your audience whatever it was that was promised, or whatever it is they’re getting instead, thank them. Acknowledge their patience and loyalty, and make it clear how appreciated it is.

Delivering bad news is never fun. That said, it can be a classic “crisi-tunity” to deepen the bonds between yourself and your audience. It will also show you who your true followers are. Like any relationship, business relationships don’t always go smoothly. But overcoming the bumps in the road can make relationships stronger.

It’s one of the least comfortable things in business. We love to satisfy customers; it’s what good business people do. But great business people can turn tragedies into triumphs, and parlay an honest account of failure into stronger bonds. In the long term, that’s how your business succeeds.

Entrepreneurship Leadership

The 4 Keys To Great Personal Salesmanship

Salesmanship is a craft. Unfortunately, it’s an increasingly uncommon one. As the internet has made transactions more and more impersonal, the interpersonal skills needed to effectively do business are becoming undervalued. Yes, it’s wonderful that we can sell to the entire globe without having to physically be anywhere. But whether your business is online or offline, product or service, you’re going to need those skills.

Even if you’re not directly selling your product, the ability to be persuasive to another human face is a requirement. You’ll have to work with business partners and suppliers. You’ll have to address your audience personally, even if it’s online via live video or webinar. Webinars in particular are vital sales tools for any kind of business. There’s simply no way out of meeting other people and convincing them of your value the old-fashioned way.

If that makes you a little nervous, that’s normal. A lot of unnecessary pressure can be attached to the art of the sale. But I’ve seen what works, and it’s got nothing to do with putting on a show or being some skilled manipulator. I first learned salesmanship from my father, a uniquely successful luxury car dealer who made fantastic numbers despite being a new arrival to the country. Watching him work was the first time I discovered the basics of great salesmanship.

Key #1: Confidence

No surprise here, right? You’ve probably already heard that confidence makes all the difference when it comes to closing deals. What may not have been explained is why, or what kind of confidence we’re talking about. It’s not the confidence of the reckless bullshitter or the experienced manipulator. It’s the confidence of a person who believes— who knows— that the deal they’re offering is genuinely a good one.

Your confidence needn’t be in yourself or your ability to “sell.” It should be in the product and its value for the price. That confidence in the product is contagious, and it motivates customers to buy. Think about how you’d recommend a product that you actually love. Would you ever feel nervous about convincing a friend to buy it? Of course not. People who are selling something great don’t need to worry. That’s why they’re confident— not because they have some unnaturally high self-esteem.

Desperation, on the other hand, is a sign that you don’t believe in what you’re selling. If that’s the case, your customers will know it.

Key #2: Transparency

Related to confidence is transparency; the two are mutually reinforcing. If what you’re offering is valuable, you’ll have no problem telling the truth (the whole truth, etc.). If the truth is in your favor, you’ll be confident. The fact that you’re trying to convince someone to do something that’s actually beneficial to them means you have nothing to hide.

The good news is that most people want to buy! Consumers are genuinely excited to buy; they want to make purchases, get excited, and get started. The only thing stopping most people is the idea that they’re being tricked, pressured, or outright bullied into a purchase that doesn’t make sense for them. Your role as a salesperson isn’t to cajole anyone; it has to be their choice. Your role is to make that choice easy, by demonstrating how good a choice it is.

Bringing it back to my father, he used to do one thing that blew my mind. When a customer was unsure whether or not to trust what he was offering, he always had the same reply: check out other dealers. See what offers are out there. If you find something better, take it. Then he would explain why what he was offering was worth the money. He would simply do the most radical trick in the ace salesman’s arsenal: tell the truth.

Key #3: Understanding the difference between price and value

The price is what it costs. The value is a measure of why the product is worth that cost. Be able to articulate exactly what the customer is getting for their money. Generally, customers don’t mind paying a higher price for something they believe to be worth the investment. If something seems like it should be expensive, no one will mind that it is.

For example, take a subscription to WebinarNinja. If a customer held only a single webinar per month (far below average) and converted at a below-average-to-average rate, the profits would still far exceed the cost of that subscription. That’s not a pitch. That’s math! The product more than pays for itself if used only minimally, let alone if it’s used to its fullest potential.

It’s not about what the product is. It’s about what the customer gets out of it. Ultimately, you’re not selling the product. You’re selling the ROI.

Key #4: A reason to buy now AND later

It’s standard practice to incentivize a quicker decision. Buy now, and save this much. Buy now, and get this extra bonus. Essentially, we add to the value in order to expedite the sale. But what if that doesn’t work? Should a customer feel like they only “win” if they reach for their wallet in the moment? Putting pressure on “the now” is pretty common, but it doesn’t build much trust. In fact, it can make a customer feel…well, pressured. And that’s not always appreciated.

That’s why it’s a good idea to offer some incentive for buying later. Yes, offer the bonus or discount for an immediate purchase, but offer a second (admittedly less valuable) bonus or discount if they come back within a couple of days. Being offered a chance to save big in the moment can lead to a purchase. Being offered the chance to sleep on it can lead to real trust. Leave the door open for the cautious customer, and the long-term reward may be more than worth it.

Sales is a learned skill. No one is born to it, no matter how natural they may seem. You too can learn to sell, but not by learning how to hypnotize or delude people. All you have to do is have a genuinely valuable product, and tell the truth about it. If you aren’t excited about the product, the customers will know. Offer real value. Justify the price by demonstrating the value. Watch the sales roll in.

And if you’re worried that you’re not a “natural” salesperson, good! That means you’ll just have to be yourself, and be honest. It worked for my dad, and it will work for you.

Entrepreneurship Leadership

Learn How Running A Business On “Autopilot” Really Works

Can you make money while doing nothing? Can you build a business, set up its operations, and let it run itself while you lounge by the pool, occasionally checking your bank account and letting out a satisfied sigh? The notion of “passive income” has gained traction lately, with new entrepreneurs aiming to “set it and forget it.” But is this a pipe dream, or can business operations be automated? If they can, to what degree?

How It’s Done

The best example of passive income comes from Pat Flynn, friend of the blog and creator of smartpassiveincome. He personally built several streams of income by parlaying his credibility into sales, mostly for other businesses through affiliate marketing. He built his own value by producing great content, engaging with his audience, and building a following that he could then leverage into profitability.

But even Flynn had to work at this. He’s had to constantly create content, and ultimately move away from affiliate marketing and towards his own products. He’s built a successful operation, one that continues to be profitable. His work, though, has been anything but passive. No matter where you look in the annals of successful entrepreneurship, you’ll see that it always takes work, no matter how many things are able to be automated.

The lesson is this: you can automate aspects of your business, but not the business itself. It just doesn’t work that way. Even when passivity is your goal, you can’t run a business by refusing to run it. The conductor doesn’t play any of the instruments, but without him, there’s no concert!

As an entrepreneur, your business is about you. Your personality, values, and vision are its foundation. You and it are inseparable. No matter how much work you outsource, you still have to be there. You have to be the face of your business, whether it’s interacting with your audience via podcast or webinar, or interacting with your peers at conferences and industry events. The content has to come from you, no matter who articulates it or designs its presentation. You have to be the leader, no matter how great your managers are.

In the independent world, you are the company, no matter who’s doing what.

How We’ve Done It

Here at our company, we’ve automated as many aspects of our business as we can, while still guiding its course. Nicole and I are constantly producing content, though we’re now able to turn the presentation over to professional designers and editors. We’re constantly interacting with our audience, though we have dedicated social media experts. We’re always thinking about the next innovations, though we have software engineers to implement them for us. We haven’t passed the work on to our team; we’ve assembled a team that allows our work to bear the most fruit!

This is especially true for our software service, WebinarNinja. Yes, we created WebinarNinja a long time ago. But we certainly couldn’t “set it and forget it.” We’re about to completely relaunch the product in its latest iteration, WebinarNinja 5.0. That’s because the greatest products are never “finished.” Complacency is the best way to guarantee failure, especially with soft products. The last “S” in “SaaS” stands for “service,” not “settling!” We’ve got to onboard, innovate, and market. That never stops. That never goes on autopilot.

That said, we don’t have to be consumed by our work. Because we put various aspects of the business into the hands of people we trust, we can take a step back. We’re free to lead as opposed to manage, because we have competent managers. We still run the business, but we can take a few days or weeks off. We’re making an “active” income, but with a favorable balance of work and rest.

Who Needs Autopilot?

No, there is no purely passive income. There’s simply working smarter, delegating, and putting yourself in a position to lead while others do the work on the ground. There’s leveraging your assets, getting the most from your investments, and populating your team with competent people. But there’s no free lunch.

In the end, do you really want one? In my experience, entrepreneurs are people who want to create something, and want to be free to create it as they see fit. They’re not people who are typically averse to work, they simply don’t want to work for someone else! They’re dynamic, they’re active, and they want to make money that way. Entrepreneurship is fueled by the desire to do something, not the desire to do as little as possible.

Leading, delegating, automating, innovating, being creative, responsive and present: these things all require work. When you do it right, you do it in a way that maximizes your potential. You do it in a way that frees you to play to your strengths. If you love teaching, you focus on that while others do the rest. If you love design, you focus on that while others do the rest. Whatever it is you want to do, build the business that lets you do it.

This way, you can find the joy in work that drives successful independent businesses. As for truly “passive” income, there’s only one way to make money without working: marry rich.

Entrepreneurship Leadership Marketing

How To Create A Consistent Customer Experience (And Why You Should)

Here at The $100 MBA, we talk a lot about consistency. Consistent effort, consistent scheduling, and (of course) consistency in the quality of your product are just a few important examples. The list goes on. What’s often left out of the struggle for consistency is something just as crucial: a consistent customer experience. This kind of consistency is important. In fact, it can make or break your business’ reputation.

Consistency in your customers’ experience means this: your customers become accustomed to a standard. That standard is met in every single interaction they have with your business. Yes, your product is great. But what keeps your customers coming back is their certain knowledge of what’s going to happen. Consistency is about eliminating the element of surprise; aside from the occasional pleasant one, customers hate those.

The Models

Even for small businesses, the best model for this is big business. Look at Starbucks. Every single cup of coffee sold at every single Starbucks is of a standard quality. More importantly, what happens in a Starbucks is the same for the customer each and every time. The procedure is the same. The result is the same. It takes about the same amount of time. It’s one of the reasons big chains dominate, besides their vast resources: there are no surprises. They streamline. They standardize. Every customer knows exactly what’s going to happen.

Small businesses can do exactly the same thing. Not on the same scale, mind you, but you can provide that level of consistency of experience. Not only can you do it, but doing it will set your small business apart. It will create trust and comfort, and therefore repeat business. Your business can offer all the personalization of a mom-and-pop, but the predictability of a large chain. It’s the best of both worlds.

No matter how big or small, whether online or offline, the experience can be standardized. Again, that’s not to say that the product is consistent in its quality (though it should be). It’s to say your customers’ interactions— all of them—- conform to the expectations you establish.

Establishing The Experience

To bring this consistency of experience about, start at the beginning. Whether the customer is entering a website or a building for the first time, the first interaction sets the tone. It’s important to create as easy and comfortable an initial experience as possible, so the customer “settles” into what will be a consistently pleasant pattern.

The key to this initial experience is simplicity. The customer needs as little to do as possible— no overwhelming menu of choices, no complex initiation. On your website, there should only be a single call to action on each page, not some chaos of options. All you want is a simple, direct explanation of why they should continue, what value they’ll get in return, and a single next step.

As the customer experience continues, so should the simplicity and ease of use. At The $100 MBA, for example, every page has one call to action. You watch a video. You sign up. You opt-in for a gift. When you join, you get an orientation video with a follow-up call to action. The pattern is consistent: a video, a step, a thank you, a step, some value, a step. The customer is only ever given essentially one thing to do as they progress. They’re never overwhelmed. They’re always made to feel at home.

As the course actually begins, this consistency of experience continues. Even as the tasks grow more involved and complex, our system and our team are holding their hand along the way, always ready to guide them to the next step. From the customer perspective, this means convenience. It means trust. And it means they actually use our product and reap the results, because we’ve made it easy for them.

Why Bother?

Some may be tempted to ask: Why go to all the trouble? If the product is good, the product is good. They’ve given you money, you’ve given them the product. It should work itself out, right? Unfortunately, it’s never that easy. We could just give our customers access to all the lessons and resources The $100 MBA has to offer with no guidance. But that would be suicide. Yes, the product would be the same. But the experience wouldn’t be.

You’re not just selling the product. Or rather, part of “the product” is the experience— a big part. A big part of the value of the product is that customers actually apply it. You could have the greatest product in the world, but if it takes too much effort (or even thought) to use, only a minority of customers will ever be satisfied.

As for your reputation, it’s rarely the product itself people talk about. When people describe a product they love, they typically describe the experience of using it. Only advertisers describe the construction and features of a bike; customers describe how much they love riding it. Think about it: how do you talk about a product you’re truly excited about? Word of mouth is rarely about what was purchased. It’s about what happened. How will your customers describe their experience?

As for surprises, remember that even pleasant ones have a point of diminishing returns. If you can provide something wonderful occasionally, why not just provide it all the time? Customers don’t love a service because it might be awesome sometimes. They love it because they know it will be, every time.

Give that to your customers. Get feedback. See it from their point of view. Learn how to meet their expectations consistently, and they’ll repay you.